Senior HR Operations Specialist

Location: Kraków Office attendance: 3 days per week in the office Type of contract: employment contract for 6 months Recruitment process: online

About your future employer

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and the Americas, offering development opportunities as well as the chance to grow your career through international projects and cross-departmental experiences.

Senior HR Operations Specialist with English

We’re looking for an experienced Senior HR Operations Specialist to join an international HR Service Delivery team based in Kraków. The team supports HR operations across several European markets.

In this role, you’ll be responsible for the accurate and timely delivery of HR administration activities throughout the employee lifecycle, from hire and onboarding to employee data changes and offboarding. You’ll also contribute to improving existing processes, documenting procedures and ensuring that HR operations run smoothly across the supported markets.

Responsibilities

• Manage HR administration processes across the employee lifecycle, including hiring, rehires, employee data changes, salary updates, and terminations.
• Handle complex, urgent, and escalated employee cases from start to finish.
• Review and reduce outstanding cases, prioritising them based on urgency, employee impact, and compliance risks.
• Investigate recurring errors, delays, and service issues, and help implement solutions.
• Ensure employee data and documentation are accurate and compliant with internal policies and procedures.
• Support audits, control activities, and quality checks.
• Prepare and analyse operational reports covering backlogs, service levels, quality, errors, and escalations.
• Use Excel to analyse data, perform reconciliations, validate information, and support mass data uploads.
• Maintain HR procedures, work instructions, and knowledge articles.
• Provide process guidance and knowledge sharing to other team members.
• Cooperate with HR, Payroll, HR Business Partners, Talent Acquisition, and HR Technology teams.
• Support HR system testing, process improvements, and project activities when needed.

Qualifications

• At least 5 years of experience in HR Operations, Workforce Administration, Employee Services, or HR Shared Services.
• Hands-on experience with end-to-end HR administration processes.
• Strong knowledge of SAP SuccessFactors and/or SAP HCM.
• Experience using ServiceNow HRSD.
• Advanced Excel skills, including pivot tables, lookups, data validation, and reconciliations.
• Experience handling complex cases, escalations, and operational backlogs.
• Knowledge of HR controls, audit requirements, data quality, and compliance.
• Strong analytical and problem-solving skills, with the ability to identify root causes and implement corrective actions.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Good written and spoken English.
• Confidence working with stakeholders across different teams and markets.

We offer

• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Private medical care
• Mulitsport card
• Life insurance
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Integration events
• International team and non-corporate work enviroment

Recruitment proces

• Short interview with Antal Consultant
• Interview with Hiring Manager
• Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services - from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.