Senior Application Support Specialist

Role Summary

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!

Our client operates in the automotive, transportation, and industrial sectors, supporting business-critical operations across a global organization. The project focuses on delivering high-quality application support services and ensuring efficient issue resolution for end users.

It is an offer for hybrid work - up to 2 or 3 days in Wrocław.

What You Will Do

• Provide application support to business users and end users across international environments.
• Handle and manage user-reported incidents and service requests.
• Diagnose, troubleshoot, and resolve application-related issues.
• Deliver user support in foreign languages as part of daily operations.
• Work with ticketing systems to track, prioritize, and resolve requests.
• Escalate complex incidents to appropriate support teams when required.
• Ensure timely resolution of support cases and maintain clear communication with stakeholders.
• Maintain a high standard of customer service and support quality.

Requirements

• Fluency in French and Italian.
• Proven experience in IT Support or Application Support.
• Strong troubleshooting skills with the ability to independently diagnose and resolve issues.
• Very good communication skills.
• Customer-centric mindset and approach to user support.
• Proactive attitude and ability to work independently.

Nice to have

• Experience with ticketing tools.
• Knowledge of ServiceNow.

Benefits

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team. Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community - Work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition (annual company event in Mazury).
• A pleasant surprise to start your journey with us in the form of a welcome pack.