Application Support Engineer (supporting US and Asia-Pacific markets)

O projekcie You will be part of a team supporting clients across different time zones - including the US and Asia-Pacific.

This is a great opportunity for someone who enjoys technical problem-solving, working directly with international clients and wants to develop their career in a highly specialised technology environment.

Working hours- supporting US and Asia-Pacific markets

This role is designed around supporting clients in different global markets. During the onboarding and training period, you will initially work primarily during US business hours, working closely with the US-based team and clients, learning the systems and processes. Once you are fully trained and able to work independently, you will move to a rotational shift schedule covering US and Asia-Pacific clients:

• Second/ US shift: 16:00-00:30 - supporting US business hours
• Third/ AP shift: 00:00-08:30 - supporting Asia-Pacific hours

You should therefore be comfortable working both afternoon/evening and night shifts as part of a planned rotation. These are regular full working shifts, not on-call or standby shifts. You will be responsible for providing full technical support throughout your scheduled working hours. Each 8.5-hour shift includes a 30-minute paid lunch break, meaning 8 hours of actual working time. There is a short overlap between the shifts to allow the team to hand over ongoing issues and important information. Please note: the shift schedule and rotation model are currently planned and may be adjusted before final implementation.

Why is this role different?

This is much more than a traditional Application Support position. You will not simply receive tickets, resolve them and move on. You will become an important part of a small, highly specialised international team.

Your responsibilities will combine

• technical troubleshooting
• direct client communication
• application support
• client onboarding
• project coordination
• production issue investigation
• process and efficiency improvements

Because the team is relatively small, your work will be highly visible and your contribution will have a real impact on the company and its clients.

What do we offer?

• Direct B2B contract with a US-based company
• Competitive base compensation
• Additional shift premiums
• Transportation support for evening/night shifts
• Hybrid work model after the onboarding and training period- typically 6-12 months
• Comfortable office close to Wrocław city centre
• 20 paid vacation days per year
• 25 paid vacation days from the sixth year of cooperation
• Up to 10 paid sick days per year
• Subsidized private medical care
• International working environment
• Opportunity to work with US-based colleagues and international clients
• Opportunity to travel to USA for training
• Company events and team-building activities
• 24/7 access to the office
• Free coffee, tea and cookies

Zakres obowiązków

• Investigate and resolve application and production issues
• Provide technical support to international clients
• Analyse problems and identify their root causes
• Troubleshoot Windows- and Linux-based applications and environments
• Work with application and system logs
• Use scripting for troubleshooting, automation and operational tasks
• Write and analyse SQL queries
• Support client onboarding and technical implementations
• Participate in technical projects
• Communicate directly with English-speaking clients
• Cooperate with colleagues across different time zones
• Identify opportunities to improve support processes and team efficiency
• Bring your own ideas and solutions

Wymagania What are we looking for?

You don't have to tick every box- what matters most is your technical mindset, curiosity and willingness to solve problems.

• Experience in Technical Support, Application Support or a similar technical role
• Solid experience with MS Windows environments
• Experience with scripting languages
• Practical SQL experience or willingness to develop it
• Fluent English and confidence communicating directly with international clients
• Enjoyment of troubleshooting and finding root causes
• Analytical, detail-oriented and self-motivated approach
• Ability to work independently and manage several tasks in a dynamic environment
• Comfort working afternoon/evening and night shifts
• Interest in technology and curiosity about financial technology and electronic trading

Nice to have

• Linux experience
• SQL experience
• Experience with AI tools and automation
• Familiarity with financial, banking or trading environments
• Bachelor's degree in a technical or analytical field

Oferujemy

• Private healthcare
• Company Events
• International clients
• Sick days
• Integration events
• Paid vacation
• Free coffee
• Modern office