ServiceNow Consultant (ITSM/Enterprise Workflows)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a ServiceNow Consultant, you will work closely with both business and technical stakeholders to translate requirements into platform solutions. You will configure, extend, and optimize ServiceNow modules, participate in implementation and enhancement projects, and support ongoing platform operations.

Your project

At Capgemini Poland’s Application Business Line (ABL), you will join one of the strongest LowCode Hubs in Poland, where over 400+ professionals work with platforms such as Mendix, Microsoft Power Platform, Salesforce, Pega, SAP, and ServiceNow. You’ll contribute to international projects that accelerate application delivery, optimize business processes, and integrate systems seamlessly. This role offers an excellent starting point to build a futureoriented career in digital solution development.

Your tasks

• Configure, customize, and enhance ServiceNow applications and modules.
• Analyze business needs and propose effective platform-based solutions.
• Participate in ServiceNow implementation, rollout, and optimization projects.
• Support day‑to‑day platform operations and assist end users.
• Collaborate with functional and technical teams to deliver high‑quality improvements.
• Create and maintain technical and process documentation.

Your profile

• At least 3-4 years of hands‑on experience working with the ServiceNow platform.
• ServiceNow System Administrator certification.
• Experience working across multiple ServiceNow domains, such as:

ITSM, Asset Management, Service Catalog, CMDB, Request Fulfillment, or similar core areas.

• Understanding integrations, databases, and web service technologies (REST, SOAP, SAML, OAuth).
• Strong analytical mindset and ability to adapt to changing requirements.
• Excellent communication skills in English (C1), comfortable working with both business and technical stakeholders.

Nice to have

• Experience with HRSD, CSM, or App Engine / Creator Workflows.
• ITIL knowledge or process-related certifications.
• Four years’ experience working with the ServiceNow platform.

What You'll love about working here

Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.

Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.

Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com