People Operations Analyst with French (maternity cover)

The HR Ops Associate Analyst in HR Quality Assurance team will act as SME and be responsible for employee services processes and transactions based on agreed service catalog and SLAs under direct supervision of the manager, also support other HR delivery teams. The role will be focusing on taking ownership, delivering and managing services for the scope assigned. HR Ops Associate Analyst will act as a point of contact for escalations and support regarding employee life cycle events. The role requires strong process orientation and SLA adherence experience and the ability to partner with global markets as required to complete the transactions based out off-shore locations to deliver agreed SLA/CSAT based customer service. This role will be also responsible for process governance, providing value and insight to the HR function and business via data reporting and proposing and executing process improvements.

Responsibilities

• Deliver services at the defined the SLAs/KPIs and drive operational efficiency and continuous improvement;
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements;
• Liaise with other People Operations teams, to ensure accurate and timely administration of employee master data;
• Maintain trackers and process updates. Lead monthly and quarterly calls to discuss, gather and provide feedback and ensure visibility of progress.
• Manage escalation and take ownership and coordination of ultimate issue resolution;
• Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed;
• Ensure knowledge management platform is updated;
• Act as a point of contact for Payroll Department for employee master data administrative queries and provision of administration support;
• Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records;
• Provide process progress, governance and ensure all cases are processed in a timely manner;
• MyHR Process and Transaction Subject Matter Expert;
• Identify, highlight and remediate data integrity issues across HR and Payroll systems;
• Manage and coordinate internal and external audit compliance requirements, SOx and GCS;
• Work with HR Ops Managers, Payroll Department, Regional HRBPs and Local Managers to resolve problems, provide updates and propose and execute process improvements;

Qualifications

• 3-5 years of experience in HR or Payroll enviroment;
• Proficiency in English and French;
• Service management and ticket management system experience;
• Customer orientation;
• Process management and continuous improvement with a focus on optimization and productivity;
• Ability to work with different geographies and cultural experience sensitivity;
• Understanding of data analysis techniques and Business Object reporting (like) environments;
• Ability to synthesize complex data sets into useful insights using global or bespoke solutions;
• Knowledge of statutory and company Data Privacy framework;
• Expert Excel user; advanced data manipulation techniques and Macro usage would be an advantage;
• Strong communication skills;
• Proactiveness and not being afraid to take initiative;
• Ability to create and maintain strong relationships with Business Unit stakeholders.