Junior Customer Service Specialist with German

Who we are

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

We would like to highlight that this role is offered on a fixed-term contract to support current business needs. It is not planned as a permanent position.

The work

• Provide support for service and repair requests via phone and email.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Ensure timely resolution of customer queries in line with contractual metrics.

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

What’s in it for you

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
• Gain valuable experience in a dynamic work setting where you'll tackle challenges and improve your customer interaction skills.

Qualification

Here’s what you’ll need

• Fluency in German language (min. C1 level).
• Knowledge of English language (min. B2 level).
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Strong communication and interpersonal skills for contacting Clients via email and phone in a B2B (Business-to-Business) setting.
• Effective time management and task prioritization skills.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

Bonus points if you have

• Experience in customer service related role.
• Familiarity with SAP.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

What we offer

• Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center).
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

What we believe

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

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