IT Support Engineer

S3 Connected Health is a digital health company headquartered in Dublin, with a strong tech hub in Wrocław.

We build and support solutions used in real healthcare settings - for example, in remote patient monitoring, treatment support, and medication adherence. These aren’t “nice to have” apps - they need to be stable, secure, and simply work. Our team is around 250 people across engineering, IT, data, UX, and healthcare. From an IT perspective, it’s a fairly complex environment - a mix of development tools, infrastructure, and healthcare-specific requirements - so the work goes beyond standard support.

For IT Support, this means a fairly broad role: working closely with engineers and business teams, supporting tools and environments, and engaging with infrastructure-related topics. We’re also looking for someone who learns quickly and is open to developing skills across different areas of IT.

Key Responsibilities

Working as an IT Support Engineer, you will

• Provide tier 2/3 IT support to engineering and admin staff
• Maintain and configure development process support tools like Atlassian stack, Git, and SVN
• Deal with licensing process, including extensions and negotiations with vendors and purchasing
• Maintain and support Windows/Linux Server-based service environments, including hypervisor infrastructure
• Manage backups

Qualifications required

• Bachelor’s or master’s degree in Computer Science, Electronics Engineering, or related field
• Min. 5 years of experience in an IT support role
• Min. 2 years of experience in supporting Atlassian Cloud Apps or other vendor software/hardware development tools stacks, cloud-based applications
• Min. 2 years of experience in dealing with licensing process, including extensions and negotiations with vendors
• Experience supporting Windows/Linux Server environments
• Experience supporting Windows OS and desktop applications
• Good understanding of TCP/IP networking with practical experience
• Ability to work with policies and procedures of an IT department
• Good troubleshooting skills, ability to efficiently investigate the nature of a problem
• Good spoken & written English

We offer

• A unique opportunity to make a tangible impact in the global healthcare market
• Exposure to the latest technologies and a dynamic, international work environment
• A commitment to your professional growth and career advancement
• Competitive salary with private health insurance, group insurance, sports cards & other social benefits