Lead Global Workplace & Service Experience (100%)

Lead Global Workplace & Service Experience (100%)

Location: Poland/Warsaw with travels to Switzerland Workload: 100%

About the Role

We are looking for an experienced and hands-on Lead Global Workplace & Service Experience to join a global IT Infrastructure & Operations organization.

This is a newly created leadership position offering the opportunity to shape and further develop global workplace services, improve the end-user experience, and drive standardization across international locations.

You will lead an international team, combining technical expertise with team leadership and continuous service improvement. This is a hands-on role for someone who enjoys working closely with engineers, solving complex technical challenges, and translating ideas into practical solutions.

Your Responsibilities

• Lead and develop the Global Workplace & Service Experience capability, providing functional leadership to the Global Operations Hub.
• Guide and coordinate an international team of six IT professionals based in Poland and Switzerland, fostering collaboration and knowledge sharing across locations.
• Stay actively involved in daily technical operations, workplace engineering, troubleshooting, and complex incident resolution.
• Own and continuously improve the global Microsoft-based workplace environment, ensuring secure, reliable, and user-friendly IT services.
• Drive workplace modernization, standardization, automation, and endpoint lifecycle management across international locations.
• Support workplace architecture initiatives, migrations, and the implementation of scalable technical solutions.
• Develop and improve ITSM processes, service standards, service levels, and operational performance.
• Balance operational priorities with long-term service development, focusing on efficiency, scalability, and end-user satisfaction.
• Collaborate closely with international IT teams and stakeholders to deliver consistent, high-quality workplace services.

Your Profile

• Degree in Information Technology, Computer Science, or a comparable field.
• Several years of experience in Workplace Engineering, Workplace Services, Endpoint Management, or IT Service Delivery.
• Previous experience leading technical teams or coordinating IT services in an international environment.
• Strong hands-on expertise in Microsoft workplace technologies, particularly:
• Microsoft 365
• Microsoft Intune
• Microsoft Entra ID and Active Directory
• Windows client environments
• Windows Autopilot
• Endpoint security
• Experience with workplace architecture, migrations, automation, and endpoint lifecycle management.
• Good understanding of ITSM and ITIL-based processes, service levels, and continuous service improvement.
• A pragmatic, service-oriented mindset, with a strong sense of ownership and a clear focus on user experience.
• The ability to combine technical problem-solving with team leadership and operational responsibility.
• Excellent communication and collaboration skills in an international environment.
• Fluent Polish and very good English skills are required. German language skills are a strong advantage.
• Willingness to travel internationally and maintain close collaboration with local IT teams.

What Makes This Opportunity Interesting?

• Build and shape: Take ownership of a newly created role and help develop global workplace services.
• Hands-on leadership: Combine technical expertise and operational involvement with international team leadership.
• Global impact: Drive modernization, automation, and standardization across multiple locations.
• Continuous improvement: Influence service quality, operational efficiency, and the digital employee experience.
• International collaboration: Work with IT professionals and stakeholders across Poland and Switzerland.

If you are a technically strong IT professional who enjoys leading people, improving services, and turning workplace technology initiatives into tangible results, we would be happy to hear from you.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services - from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.