Head of Marketing (B2B SaaS)

Location: Poland, remote.

Salary: PLN 32.000 - PLN 37.000 on a B2B contract | PLN 26.500 - PLN 30.700 gross on UoP

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Lyro, one of our flagship AI products, is to customer service what Claude is to AI - a customer service platform that lets teams build, test, and deploy customer service agents anywhere.

A few facts about us

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

We’re looking for a hands-on B2B SaaS marketing leader who can connect strategy with execution. You’ll own how we position and take our products to market, build campaigns that generate demand, evolve our brands, and lead the team through the next stage of growth.

As a Head of Marketing at Tidio, you will

• Own the marketing strategy and priorities, aligning Brand, Product Marketing, Design, campaigns, and go-to-market with company goals.
• Lead and develop a 5-10 person team, setting clear ownership, standards, workflows, and priorities across Brand, Product Marketing, Design, and Web.
• Plan and execute integrated B2B SaaS campaigns across paid, events, web, content, social media, and partner channels, connecting activity to clear business outcomes.
• Own product positioning, messaging, ICP, and value propositions, ensuring a consistent narrative across the website, campaigns, sales, product launches, and customer touchpoints.
• Lead go-to-market for product launches and feature releases, partnering closely with Product, Sales, and other teams from strategy through execution.
• Own marketing performance and operations, including the P&L, KPIs (such as ARR, CAC, and trial-to-paid conversion), planning, and regular company-wide marketing updates - while staying close to the work and execution.

You are a great fit if you have

• Experience designing campaign strategies that orchestrate demand, connecting multiple channels into one coherent system
• Experience in B2B SaaS environments, ideally in at least two companies, with a strong understanding of go-to-market models and how they evolve with scale (including self-serve acquisition across tiers up to enterprise)
• Ability to align brand, product marketing, and go-to-market into one consistent narrative across all touchpoints
• Strong foundations in Product Marketing - you know best practices in defining positioning, messaging, and ICP clarity
• A growth-hack mindset: a track record of going deep into specific channels, testing hypotheses, and using analytics and code to structure, measure, and scale what works
• Experience operating at Head level (or equivalent scope), ideally in a hands-on environment where you’ve stayed close to both strategy and execution
• Experience leading teams of 3-10 people, including a mix of specialists, leads, and managers
• A passionate leader who genuinely enjoys building and guiding teams - with a track record of providing alignment, hiring great people, and earning credibility through clear direction, consistent decisions, and high standards

Bonus points

• Deep specialization in one of our priority areas (SEO/GEO, performance, GTM, PR) and the ability to bring best practices to the team

We’d like to offer you

• A unique opportunity to shape our positioning, campaigns, product launches, and brand evolution, with the freedom to turn ideas into action and see their impact on the business.
• Lead marketing role for a Polish-founded company operating globally at the forefront of AI-powered customer service.
• Work closely with C-level and business leaders in a flat, fast-moving environment where marketing has a real voice in company strategy and growth.
• Remote or hybrid work model from our Warsaw/Szczecin office.
• Sport & wellness benefit - no extra charge.
• Private medical care - no extra charge.
• Mental well-being program, including individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book and audiobook services.
• Regular social events, including company-wide offsites and team events.
• Individual work tools - MacBook Pro, Dell monitor, JBL headphones, and the flexibility to tailor your setup to your needs.

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.