Customer Technical Service with German

About the role

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities

• Provide technical support via phone, email, and chat.
• Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
• Guide customers through product setup, installation, configuration, and maintenance.
• Identify root causes of technical issues and determine appropriate solutions.
• Escalate complex cases to specialized teams when necessary.
• Document customer interactions and technical findings accurately in internal systems.
• Educate customers on product features, best practices, and preventive maintenance.
• Ensure customer satisfaction while meeting quality and productivity targets.

Requirements

• Fluency in German (C1) and English (B2).
• Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
• Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
• Ability to analyze problems and provide clear, customer-friendly solutions.
• Good knowledge of Windows environment and MS Office applications.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple customer inquiries simultaneously.
• Readiness to work from an office in Katowice

What do we offer

• Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
• Labor contract with attractive salary.
• Full-time position available as of 16.11.2026.
• Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
• Development programs like Concentrix Academy for the future Team Leaders.
• Unlimited courses (Concentrix University, LinkedIn Learning).
• Recommendation program Refer a Friend with bonus up to 4000 PLN!
• Recognition programs: Game Changer Award as well as Be The Best.