Customer Service Specialist with Danish

Czym będziesz się zajmować?

What does a typical workday look like?

• Answering customer inquiries via phone and email (back office)
• Providing technical advice and assisting with scheduling service appointments
• Following current procedures to always deliver reliable support
• Collaborating with the team and Team Leader
• Implementing positive changes based on received feedback
• Starting the day by checking procedure updates
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM

What we offer

• Salary: 8950 PLN gross + bonus (up to 1,500 PLN gross)
• Option to work from our Gdańsk office or fully remotely
• Comprehensive onboarding and supportive team
• First 3 months: enhancing communication skills and structured conversation frameworks
• Constant, daily contact with live Danish in a close-knit team
• Real promotion opportunities - over 90% of higher roles filled internally
• Referral bonus: up to 3,000 PLN gross per referred person
• Benefits: Medicover medical care, Sport card, Worksmile cafeteria, psychologist consultations
• Holiday allowance and discounts on partner products

Remote work requirements

• A stable, wired internet connection (e.g., ADSL, fiber optic) with a minimum download speed of 5 Mbps and a minimum upload speed of 2 Mbps

Kogo poszukujemy?

• Fluent Danish (min. C1) - essential for customer service
• Strong listening and reading comprehension skills, with the ability to communicate clearly and respectfully
• Proficient computer skills - all tasks are handled digitally
• Openness to learning, a curious nature, and commitment during training sessions
• Ability to work in a team and a willingness to help fellow team members
• Availability to work Monday to Friday, between 8:00 AM and 6:00 PM

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku

Znajomości

• Obsługa klienta
• Komunikacja

Mile widziane

• Praca zespołowa
• Szybkie uczenie się

Języki

• Duński

Jakie warunki i benefity otrzymasz?

• 9k-10.5k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Stałe godziny pracy (100%)
• Praca zdalna: Brak
• Szkolenia wewnętrzne
• Pakiet medyczny, Pakiet sportowy

Kim jesteśmy? Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.

Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.