Client Success Team Manager

Are you seeking a role that gives you the opportunity to partner with a portfolio of clients, allowing you to build relationships and provide data insights that will help them shape their compensation strategies and decisions?

As a Client Success Manager, you will be aligned to our global Radford McLagan Compensation Database supporting clients to understand our methodologies, platform experience and how to make the best use of our compensation database. You will manage your own portfolio of clients along with leading a team of Client Success Coordinators.

As industry lines continue to converge and create new challenges as well as opportunities to attract, retain and motivate talent, the Radford McLagan Compensation Database is the world’s leading source of benchmark compensation data to drive better workforce decisions.

This is a hybrid role with the flexibility to work both virtually and from our Krakow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Accountable for overall team quality control, management of risks and issues, audit and governance.
• Ensures accurate processes and procedures are followed by colleagues.
• Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery.
• Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
• Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact.
• Hold monthly 121s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts.
• You will work to drive client retention by providing your portfolio with daily support around job architecture, survey publications, data lifecycle and platform experience.
• You will be expected to understand and analyse Compensation data using Excel and internal software.
• This role is uniquely placed to give you exposure to other internal teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to your clients.
• As a Team Leader, you are expected to ensure participation and retention of your team portfolio.

How this opportunity is different

As Client Success Manager, you will build a broad set of skills. This role involves technical data analysis and client interaction and relationship management together with leading the dynamic team of Clients Success Coordinators.

Skills and experience that will lead to success

• 1 year experience leading teams of people in the context of service delivery.
• You will be required to use a range of formulas within Excel to a proficient level and must be comfortable analysing and presenting data insights to clients in a clear and concise manner.
• With an emphasis on “team” and “collaboration” associated with the role, you must be able to demonstrate these behaviours within a previous position, ideally within the consulting or business service sectors.
• Understanding the importance of client experience is key to the success of this role.

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