Technical Support Engineer

At Medius, we believe finance should empower strategy, not stress. Founded in Sweden in 2001, we’ve grown from a local startup into a global leader in cloud-based spend management. Thousands of organizations trust our AI-powered solutions to simplify processes, eliminate manual work, and give finance teams clarity, confidence, and control.

We’re more than a software company - we’re a global team of problem-solvers and innovators reinventing accounts payable. Our culture thrives on freedom, curiosity, and continuous improvement, giving you space to focus on what matters - and still have time to live your best life.

If you want to make a real impact, see your ideas come to life, and shape the future of finance, Medius is the place for you.

Responsibilities and Duties

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Qualifications

• Willingness to learn new tools and technologies as part of ongoing personal and professional growth,
• Proficiency in both Polish and English (spoken and written), as the role involves communication with an international team and customers,
• A solid general understanding of technology and comfort with working in technical environments,
• Experience working with SQL, XML, and JSON,
• Strong analytical mindset with the ability to identify root causes of technical problems,
• Ability to solve complex problems and provide clear, actionable solutions,
• A keen eye for detail, especially when diagnosing technical issues,
• A focus on customer satisfaction and an understanding of the importance of delivering clear, effective support,

Familiarity or previous work experience with the following is a plus

• AP processes, financial background, Procurement
• Data capture, OCR, eInvoicing
• Understanding of the source code and ability to work with the code base in troubleshooting
• Troubleshooting of REST API, system performance, SaaS platforms & web-based applications
• Troubleshooting/configuring any of the following ERPs: SAP, D365FO, D365BC, NetSuite
• General understanding of the data integration platforms

Why Medius

• Well-being perks: Multikafeteria program, private healthcare (LuxMed), life insurance
• Fun & connection: Summer & Christmas parties, Game Board nights, spontaneous team events
• Growth & impact: Be part of a team where your ideas matter, innovation thrives, and your work is visible globally