Technical Support Engineer

About airSlate

airSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. Our award-winning products - SignNow, pdfFiller, DocHub, altaFlow, Instapage, and US Legal Forms - serve over hundreds of millions of users and more than one million customers worldwide, helping organizations of every size digitize processes, improve efficiency, and transform how they work.

We’re in an exciting phase of growth and transformation, with teammates in more than 20 countries across three continents and main hubs in the United States, Poland, Romania, Ukraine and Philippines.

At airSlate, we’re building value for customers and a culture where growth and innovation go hand in hand. We’re looking for people eager to shape products, scale a company, and thrive in a fast-moving environment.

What you'll be working on

• Technical Support Engineers are responsible for monitoring and initial diagnosis of problems in the infrastructure.
• They respond to alerts and work on them independently or with the duty DevOps for the responsible team. At other times, they are engaged in creating new and improving existing monitoring rules, performing basic DevOps tasks, and of course documenting all of this)
• The team has on-duty shifts (1 week per month)

Requirements

• 1+ years of experience as a Technical Support
• Knowledge of Linux, AWS, Docker, CI/CD, monitoring and version control systems
• You want to acquire new knowledge and to learn Linux, AWS, Docker, Terraform, k8s, CI/CD, Prometheus + Grafana
• Readiness to work with on-duty shifts
• B2+ English
• Fluent in the Ukrainian language

What we offer

Flexible working

Remote, hybrid or office across US, Poland, Romania & Ukraine

Competitive pay & equity

Market salaries, performance bonus & stock options

Growth & learning

Courses, conferences & internal mobility opportunities

Health & well-being

Health coverage, wellness & quarterly Mental Health Days

Family-friendly

Flexibility for parents, Junior Club, family days & pet-friendly offices

Giving back

airSlate Care programme with donation matching & humanitarian aid