Siebel IT Operations Specialist

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your project

The Capgemini Digital Customer Experience (DCX) helps global brands as well as public organizations to understand and implement the right mix of business focused digital capabilities and innovations following “Customer-First” approach to address both organization and customer needs.

Projects include maintaining the CRM ecosystem and its integrations with back‑office systems. Tasks cover environment stabilization, development and optimization of operational processes, automation of monitoring and deployments. You will collaborate with development, integration and business teams.

In our daily work we cultivate good communication and culture of feedback. Following the motto ”Get the future you want”, we offer a variety of learning and personal development opportunities.

We are hiring in all cities in Poland!

Your tasks

• Handling Change Management processes and supporting deployments.
• Supporting business users and project teams.
• Working with SQL, logs and monitoring tools.
• Collaboration on integrations (SOA/ESB).
• Creating operational and technical documentation.
• Leverage AI-assisted tools and modern automation capabilities to enhance solution design, improve delivery efficiency, optimize business processes, and support high-quality project outcomes.

Your profile

• Experience with Siebel CRM (Operations/Administration/Support).
• Good SQL and database environment knowledge (Oracle preferred).
• Ability to work with logs and monitoring tools.
• Knowledge of ITIL processes (Incident/Problem/Change).
• Teamwork and communication skills.

Nice to have

• Knowledge of Linux/Unix;
• Experience with CI/CD;
• Knowledge of SOA/OSB.

What you'll love about working here

• Practical benefits: permanent employment contract from the first day; hybrid, flexible working model; equipment package for home office; private medical care with Medicover; life insurance; Capgemini Helpline; NAIS benefit platform.
• Access to 70+ training tracks with certification opportunities; platform with free access to Pluralsight, TED Talks, Coursera, Udemy Business and SAP Learning HUB.
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Cloud, IoT, Agile, AI.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on TikTok! - @capgeminipl.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com