Senior Open Text xECM Consultant (Part-time, 50 hrs per month))

About us

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

About our customer

Our customer is a Polish convenience retail company operating one of the largest convenience store networks in Poland. The company specializes in modern retail solutions, franchise management, and digital innovation, offering customers convenient access to everyday products and services. With a strong focus on technology, operational efficiency, and customer experience, they leverage digital platforms, automation, and integrated IT systems to streamline business processes and support its extensive retail and franchise network.

We are looking for a skilled OpenText ECM Consultant to provide ongoing maintenance, technical support, and incident resolution for the Client’s existing OpenText ECM environment, including integrations with SAP (xECM, Document Declaration) and related systems. The role focuses on ensuring platform stability, availability, and performance through proactive monitoring, troubleshooting, and issue resolution.

The plan includes is 50 working hours of support per month on a long-term basis.

Responsibilities

• Handle incidents escalated by the client’s support team, including restoring services during critical outages.
• Analyze logs, configurations, integrations, and clustered environment behavior.
• Perform root cause analysis and recommend measures to prevent recurring incidents.
• Investigate performance issues involving databases, SQL queries, and caching mechanisms.
• Participate in periodic platform reviews and provide recommendations on stability, capacity, and security.
• Support upgrade planning, patch deployments, and post-change validation.
• Collaborate with the client’s administrators, database specialists, integration teams, and OpenText vendor support.
• Document findings and resolutions, maintain Jira tickets, and communicate progress during technical and service review meetings.

Required Skills

• OpenText Extended ECM for SAP or other ERP systems
• OpenText Content Server DB Schema
• OpenText Archive Center
• OpenText Directory Services / OTDS and SSO
• OpenText WebReports
• OpenText REST API / integrations (Search Engine API)
• Experience with information security standards and access governance
• Good communication with business, IT, and project management
• Structured documentation skills
• Self-driven and able to work independently
• Quality-focused and delivery-oriented
• Collaborative with architects, developers, migration specialists and customer SMEs

We offer*

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits
• not applicable for freelancers