Senior Microsoft Exchange Specialist

• Industry: IT & Finance
• Start: 01/01/2027
• Contract: B2B, 12 months + extensions
• Language required: English & German (at least B2)
• Working hours: 13:00 - 21:00 + some on-calls
• 100% remote working, full-time

We are looking for an experienced Senior Microsoft Exchange / Messaging Specialist to join an established infrastructure operations team supporting enterprise customers within a highly regulated financial-services environment. As part of a dedicated Messaging Operations team, you will play a key role in supporting and maintaining enterprise-scale Microsoft Exchange environments, ensuring stability, performance, and continuous improvement of business-critical communication platforms.

Your Role

As a Senior Exchange Engineer, you will be responsible for 2nd- and 3rd-level support within complex Microsoft Messaging environments. You will investigate and resolve critical incidents, implement platform changes, and contribute to the ongoing operation of large-scale Exchange infrastructures.

Key Responsibilities

• Provide 2nd and 3rd line support for Microsoft Exchange environments
• Analyse and resolve complex incidents, disruptions, and escalations
• Administer and operate enterprise messaging platforms
• Plan, test, and deploy Exchange Cumulative Updates
• Perform Exchange recipient provisioning and administration
• Support migration, provisioning, and operational projects
• Work with Active Directory and Exchange-related infrastructure components
• Monitor system health and ensure service stability
• Document solutions, operational procedures, and change activities
• Handle incidents and changes according to ITIL processes
• Collaborate closely with specialists across Messaging, Skype, Teams, and Infrastructure teams
• Manage and process tickets via ServiceNow and Remedy

Must-Have Skills

• Several years of hands-on experience with Microsoft Exchange On-Premises
• Strong expertise in:
• Exchange Server Administration
• Exchange Architecture
• Database Availability Groups (DAG)
• Exchange Cumulative Updates
• Active Directory administration and related constructs
• Incident and Problem Management
• Experience in:
• 2nd and 3rd level support environments
• Operational administration and monitoring
• Server provisioning processes
• ITIL-based service environments
• All tickets and requests are handled in German
• Direct communication with end users may be required

A strong Microsoft Exchange background and good German skills are essential.

Valuable additional experience

• Webex / BlackBerry
• PowerShell / Exchange Management Shell
• Microsoft Teams, Skype for Business
• Unified Messaging
• ServiceNow, BMC Remedy
• Experience in banking, insurance or another highly regulated environment