Senior Manager- Credit Control

About Xceedance

At Xceedance, we are transforming the insurance industry through a powerful combination of insurance expertise, data, technology, and AI. Since our founding in 2013, we have partnered exclusively with insurers, reinsurers, brokers, MGAs, mutuals, and self-insured organizations to help them operate more efficiently, make better decisions, and deliver stronger outcomes for their customers. This is not a startup. Today, over 5,500 professionals support more than 350 clients across 13 global locations spanning the Americas, Europe, the UK & Ireland, the Middle East, Asia, Australia, and New Zealand.

What makes Xceedance different is our technology-first approach. We combine deep industry knowledge with innovative digital solutions and AI capabilities, including IAN, our AI orchestration platform, to help clients accelerate transformation and unlock measurable business value. Our work has earned industry recognition from leading analyst firms and technology partners, reflecting our commitment to innovation and excellence.

With more than 9 years of operations in Kraków and a growing team of over 200 professionals, Poland plays a significant role in Xceedance’s continued success. Our professionals work on global projects, collaborate across international teams, and help drive innovation across the insurance industry.

Is this job for me?

In this role you will lead a team of approx. 8 team members for our Client. Senior Manager will be accountable for the following Europe teams:

• Reporting & Invoicing,
• Cash Application & Payables,
• Collections & SOA.

Whether you're looking to build on your previous experience or starting your first lead role, you'll need to be able to learn quickly and take advantage of training programs to build up your manager skills step-by-step.

Role responsibilities

• The individual will be responsible for managing mentioned activities/processes including client facing interactions.
• Responsible for mentoring current members, providing them with the necessary guidance they need in order to deliver results.
• Guide, coach and support the development of staff including regular 1-2-1s.
• Responsible for management administration for the team (e.g. annual leave management, compliance etc.).
• Work with the Manager, Country Coordinators & other stakeholders (depending on needs) to ensure that the expectations (BAU vs additional activities) are managed efficiently.

We are searching for an individual who

• Is an analytical thinker with numeracy (good excel skills) and problem-solving skills.
• Seeks opportunities to improve processes, leverage technology and other resources to automate/create efficiencies.
• Understands clients perspective and their challenges and is able to find win-win solutions.
• Has excellent communication skills.
• Takes decisions keeping in mind organization’s long-term relationship rather than short-term gains.
• Takes ownership of organizational changes, implement strategies, and build tactical plans to drive the change process.
• Creates growth opportunities for people to learn, planning for succession, and developing the leadership pipeline.
• Communicates fluently in English.
• Consistently leverages approved AI-enabled tools to support daily work and enhance efficiency.

What you can expect from us

• Unique professional and personal development at one of the pioneer companies in professional insurance support.
• Ongoing professional training - to onboard you for a good start and your further professional development.
• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.
• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.
• Flexible work hours - depend on project
• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.
• Private life insurance - 80% of the premium is covered by an employer.
• Employee referral program - we appreciate you recommending your friends to join us.
• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.
• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.
• Lively and modern office in the City Centre with parking space for employees.
• A supportive and friendly atmosphere created by passionate people.

Why Join Xceedance?

Xceedance offers the best of both worlds: the stability of a successful global organization and the energy of a company entering an exciting new phase of growth.

Backed by significant investment and a strong track record of success, we are expanding our business globally, investing heavily in AI-led transformation, and growing our presence across new insurance segments. Our ambition is bold, and so are the opportunities for talented professionals who want to make an impact.

Whether you're looking to solve complex business challenges, work with cutting-edge technology, collaborate with industry experts, or accelerate your career growth, Xceedance provides a platform to do meaningful work at scale.

In Poland, our Kraków office plays a key role in supporting global operations, bringing together talented professionals who combine deep industry expertise with a collaborative and innovative mindset. As we continue to grow locally, we offer exciting opportunities for individuals looking to develop their careers in a dynamic international environment.

If you are passionate about innovation, enjoy building for the future, and want to be part of a company shaping the next generation of insurance services, we'd love to have you on this journey.