Senior Functional Consultant

Project details

Collaboration: B2B (own PFA/SRL) Work setting: Hybrid 2 days on site in Bucharest Contract duration: Long-term, at least 12 months

Summary

The role of the Senior Functional Consultant is to lead critical efforts in translating complex country-specific operations into efficient and sustainable functional solutions as part of a large-scale international POS rollout program. This position ensures that the solutions are seamlessly integrated within the existing POS system architecture.

Responsibilities

• Lead functional discovery activities for country rollouts, including the analysis of local checkout processes, fiscal requirements, payment methods, integrations, and operational constraints.
• Provide functional leadership during discovery, solution design, implementation, testing, and rollout phases.
• Analyze complex country-specific requirements and assess their impact on the standard POS solution and surrounding system landscape.
• Promote and safeguard the adoption of the global standard solution.
• Challenge local deviations and customization requests where existing platform capabilities or standardized processes can be used.
• Identify, assess, document, and validate functional gaps between country requirements and the standard solution.
• Distinguish genuine legal, fiscal, operational, and business-critical gaps from local preferences or non-essential deviations.
• Cluster and categorize gaps to support prioritization, solution governance, and architectural decision-making.
• Translate business requirements into detailed functional designs, solution concepts, process flows, system behavior, business rules, and acceptance criteria.
• Define how country-specific requirements can be implemented within the capabilities and constraints of the existing POS environment.
• Evaluate functional solution options and provide recommendations based on feasibility, maintainability, scalability, standardization, and business value.
• Act as the senior functional interface between country stakeholders, discovery squads, product teams, solution architects, engineering squads, integration teams, and rollout teams.
• Explain complex retail and POS processes to technical teams and explain system capabilities and constraints to business stakeholders.
• Support engineering squads during technical solution design and implementation by providing functional guidance and clarifying expected system behavior.
• Review technical solution proposals from a functional perspective and ensure alignment with business requirements and the standard solution.
• Support the design of POS-related integrations, particularly in the areas of payments, EFT, fiscalization, peripherals, and connected retail systems.
• Provide functional input for rollout planning, dependency management, and prioritization decisions.
• Support root cause analysis for complex country-specific defects, production issues, and rollout problems.
• Identify sustainable solutions that address root causes while minimizing country-specific customization and long-term complexity.
• Define or review functional test scenarios, acceptance criteria, and end-to-end process validations.
• Support system integration testing, user acceptance testing, defect analysis, and go-live readiness activities.
• Maintain high-quality documentation of requirements, functional designs, decisions, assumptions, dependencies, and end-to-end functional flows.
• Mentor Business Analysts and less experienced functional team members where required.

Requirments

• At least 8 years of relevant professional experience as a Functional Consultant, Senior Business Analyst, or in a comparable role.
• Extensive experience working with complex software systems, preferably in an international retail or store technology environment.
• Deep functional knowledge of retail, checkout, and POS systems.
• Strong understanding of POS processes, system behavior, functional components, integrations, and operational dependencies.
• Strong understanding of end-to-end retail processes, particularly checkout, sales transactions, returns, discounts, promotions, receipts, cash management, and store operations.
• Extensive experience translating complex business requirements into detailed functional solution designs.
• Proven ability to assess requirements against existing platform capabilities and identify appropriate standard or customized solutions.
• Strong experience identifying, analyzing, and managing functional gaps in template-based implementation or rollout programs.
• Experience working with fiscal, legal, and regulatory requirements affecting POS systems.
• Strong understanding of functional integration patterns and dependencies within a POS ecosystem.
• Experience conducting and leading discovery workshops, solution design sessions, and stakeholder interviews.
• Strong analytical and problem-solving skills, including root cause analysis for complex functional and operational issues.
• Ability to evaluate solution options and make well-founded recommendations based on business value, technical feasibility, scalability, and maintainability.
• Strong documentation skills, including functional specifications, process flows, business rules, system behavior, and acceptance criteria.
• Experience working closely with product managers, solution architects, engineering teams, integration teams, and QA teams.
• Strong experience in Agile software delivery and international rollout environments.
• Excellent stakeholder management, facilitation, and communication skills.
• Ability to communicate effectively with both senior business stakeholders and technical teams.
• Very good English communication skills, both written and verbal.

Nice to have

• Experience in large-scale international POS transformation or rollout programs.
• Deep understanding of country-specific fiscalization requirements and associated technical constraints.
• Experience with fiscal devices, fiscal services, transaction reporting, electronic receipts, or tax authority integrations.
• Strong understanding of payment systems, payment methods, payment terminals, and EFT integrations.
• Experience with POS peripherals and related integrations, such as printers, scanners, scales, cash drawers, and payment terminals.
• Understanding of integrations between POS systems and surrounding platforms, such as ERP, pricing, promotion, inventory, master data, loyalty, or order management systems.
• Experience with template governance, localization, and global-versus-local solution decisions.
• Experience supporting system integration testing, user acceptance testing, cutover, hypercare, and production stabilization.
• Experience mentoring Business Analysts or junior Functional Consultants.