Senior EUC Manager

We are looking for an experienced EUC Manager to join a project for a global consumer goods organization operating across multiple international markets. The role focuses on delivering a high-quality end-user experience for over 35,000 employees and partners worldwide and managing the roadmap, technology and ongoing development of the End User Computing (EUC) environment.

The successful candidate will be responsible for defining and managing the EUC roadmap, ensuring successful and optimized technology deployments, providing technical leadership for the endpoint infrastructure and overseeing outsourced support services.

• Location: Hybrid, Warsaw
• Form of cooperation: B2B
• Rate: up to 160 PLN/h net

Tech Stack: Microsoft Intune, Windows 10/11, Windows Autopilot, Microsoft 365 Apps, Entra ID / Azure AD, Active Directory, ITIL, EUC.

Requirements

• minimum 5 years of relevant technical IT experience,
• at least 5 years of hands-on experience with Microsoft Intune in large-scale environments of 10,000+ users,
• strong knowledge of Windows 10/11 deployment and management,
• hands-on experience with Windows Autopilot,
• experience with deployment and management of Microsoft 365 Apps using Microsoft Intune / Office Portal,
• strong knowledge of Entra ID / Azure AD and Active Directory,
• experience working in large, geographically distributed organizations,
• experience managing or coordinating outsourced / offshore support teams,
• proven experience managing service transitions between service providers, including handover and takeover of operational responsibilities,
• understanding of ITIL and process documentation requirements,
• good understanding of licensing models and Microsoft user licensing SKUs,
• good commercial awareness, including experience with budgets, contracts and licensing costs,
• English at B2 level or higher,
• strong analytical, problem-solving and communication skills.

Nice to have

• experience working in GxP-regulated environments,
• experience with organizational migrations, divestments or large-scale deployments,
• experience participating in large-scale organizational transformations,
• previous experience as a domain lead, architect, engineer or similar role in a global enterprise environment.

Responsibilities

• defining and managing the EUC roadmap, ensuring that technology deployments and changes are successful, optimized and aligned with business needs,
• ensuring the EUC environment provides the required capability, flexibility and simplicity,
• providing technical leadership for the EUC architecture and endpoint infrastructure,
• acting as the owner and focal point for a business-critical internal product used daily by 35,000+ employees and partners,
• defining the required product capabilities and long-term technology direction,
• providing ongoing support and maintenance of the EUC service and acting as an escalation point for technical teams,
• managing and coordinating outsourced support teams,
• managing service transitions between service providers, ensuring a seamless handover and uninterrupted service delivery,
• evaluating and selecting new EUC products, configurations and solutions,
• creating, reviewing and approving technical design changes,
• collaborating with Cyber Security, Procurement, Privacy, vendors and other stakeholders to ensure compliance,
• developing a strong understanding of the existing technology landscape, vendors, systems and processes and identifying opportunities for improvement,
• managing vendors and outsourced partners against contractual obligations, service levels and agreed costs,
• managing licensing, subscriptions and support budgets and optimizing costs within the Enterprise Agreement,
• ensuring compliance with architecture and technology governance processes,
• developing and promoting standards and best practices within the EUC domain,
• communicating detailed technical information to business stakeholders, users, developers, project managers and architects,
• applying strong analysis, research and problem-solving skills to address complex technical issues.

What we offer

• Hybrid work from Warsaw,
• remuneration of up to 160 PLN/h net on B2B,
• comprehensive private healthcare package,
• access to the MyBenefit cafeteria platform,
• convenient payment arrangement,
• short 14-day invoice payment term.