Senior Customer Service Representative

If you feel comfortable speaking English, have proven experience in a customer-facing role in the corporate environment, and would like to join a global brand in Wrocław - APPLY!

What you can expect from us?

• Great challenges with the B2B clients from the MEA region
• The smooth recruitment process
• Hybrid working model
• Business working hours (6:00-14:00/7:00-15:00)
• Possibility of working one Sunday per month
• Private medical care (individual and family packages)
• Group insurance (in PZU)
• Sports card - MultiSport (for you and your loved ones)
• Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
• Temporary contract (min. 12 months)

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• Proactively managing key customer relationships and acting as the primary point of contact for all service-related queries and issues. Understanding, anticipating, and identifying the service needs of premium accounts to ensure high client satisfaction.
• Handling the end-to-end order management process, including monitoring order status, addressing backorders, and providing proofs of delivery. Proactively informing customers of any potential order disruptions and updating relevant customer portals as needed.
• Reviewing purchase order requirements to ensure alignment with standard commercial terms and conditions, utilizing CRM tools (e.g., Salesforce) to support customer relationship workflows.
• Preparing and analyzing operational reports, performance metrics, and dashboards (both internal and client-facing). Actively participating in client review meetings, evaluating service processes, and driving continuous improvement in process efficiency.
• Partnering closely with internal logistics teams, issue resolution/complaints departments, credit control/collections teams, and business stakeholders to resolve claims and uphold high service quality standards.
• Participating in regular customer meetings to identify opportunities for enhancing customer satisfaction, communication channels, and overall operational efficiency.

What we expect from you?

• Bachelor’s degree or higher
• Equivalent professional experience (minimum 3 years)
• Strong skills of ERP and CRM systems (SAP and SalesForce)
• English at minimum C1 level
• Knowledge of any additional European languages will be an asset
• Highly self-motivated
• Strong interpersonal and relationship building skills
• Proactive approach to job responsibilities
• Flexibility to adapt quickly to changing priorities