Senior Credit & Collections Specialist with Italian

Your future company

For our Client, an international organization operating in the healthcare and medical technology sector and recognized as one of the leaders in its industry, we are currently looking for a Senior Credit & Collections Specialist with Italian to join an international Order-to-Cash team based in Wrocław.

The role will focus on supporting the Italian market across credit management and accounts receivable activities, with a strong emphasis on effective cash collection, customer relationship management and continuous improvement of O2C processes.

Requirements

• Minimum 3 years of professional experience in Credit & Collections, Accounts Receivable or a similar accounting/O2C function.
• Fluent Italian (C1 or higher) and good command of English (B2 or higher), both written and spoken.
• Good understanding of credit control, collections and accounts receivable processes.
• Practical knowledge of MS Excel and confidence in preparing reports and analysing financial data.
• Experience working with ERP systems; knowledge of SAP will be an advantage.
• Experience with system implementations or migrations would be a plus.
• Strong analytical and organizational skills, with excellent attention to detail.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Proactive, independent and solution-oriented approach.
• Good communication and stakeholder management skills.
• Confidence in working in a complex, international business environment.
• Hands-on attitude and willingness to take ownership of assigned tasks.

Responsibilities

• Manage credit and collection activities for the Italian market, ensuring timely payment of outstanding receivables.
• Monitor customer accounts, overdue balances and key collection indicators, including DSO and past-due exposure.
• Perform regular customer follow-ups and document collection activities in the relevant systems.
• Handle dunning processes, overdue invoices and escalation of problematic accounts.
• Investigate and resolve customer queries, payment issues and disputes in cooperation with internal stakeholders.
• Support credit assessments, including reviewing customer risk and maintaining appropriate credit limits.
• Manage and monitor bad debt cases in line with company procedures.
• Ensure activities are performed in accordance with global credit policies, internal controls and applicable regulations.
• Prepare regular reports covering customer balances, ageing, collection performance and cash-flow forecasts.
• Cooperate closely with Sales, Accounting, Finance and other internal departments to improve cash collection and resolve customer-related issues.
• Contribute to the development and improvement of existing O2C Credit & Collections procedures and processes.
• Support onboarding and knowledge transfer within the team, including training on processes, tools and accounting topics.
• Participate in SSC projects, process improvements and system-related initiatives.
• Provide support to the Credit & Collections Supervisor and act as a Team Lead backup when required.
• Perform other activities related to Credit & Collections and Order-to-Cash processes as required.

The offer

• Join an exciting international project that will run 24 months.
• Choose the form of cooperation that suits you best: employment contract or B2B agreement via Devire.
• Grow your career within a globally recognized organization with a strong market presence.
• Enjoy flexibility with the option to work hybrid setup from our Wrocław office.
• Work in an international environment with exposure to Credit & Collections, O2C processes and the Italian market.