Senior Business Analyst / IT Business Partner (CRM)

Czym będziesz się zajmować?

• Act as a trusted advisor to Sales, Trade, and Commercial stakeholders, translating business needs into technology solutions and roadmaps
• Provide guidance on risks, dependencies, and investment decisions, identifying opportunities to simplify systems and improve operational efficiency
• Take end-to-end ownership of CRM platforms (administration, configuration, releases), managing change requests, enhancements, defects, and UAT processes
• Ensure data quality, integrity, and system stability for business-critical applications supporting commercial operations
• Oversee lifecycle of business-critical applications, ensuring system stability, vendor performance, and service continuity
• Maintain compliance with architecture, security, and governance standards
• Support large-scale CRM and digital transformation initiatives, contributing to solution design, integrations, and data model alignment
• Lead business input into data migration and system transitions
• Coordinate Azure-based integrations and platform components, monitoring performance, resolving issues, and ensuring scalability and security
• Manage external vendors and delivery partners, driving continuous improvement across CRM and data services
• Support adoption of AI solutions (e.g. Copilot, GenAI) in commercial teams

Kogo poszukujemy?

Key requirements

• Strong experience as a Senior Business Analyst or IT Business Partner
• Proven background working with CRM systems (Salesforce or similar)
• Experience in application lifecycle management and BAU service ownership
• Excellent stakeholder management skills, including senior leadership
• Experience managing vendors and external partners
• Knowledge of cloud and integration environments (Azure preferred)
• Understanding of enterprise architecture, security, and compliance
• Availability to work within UK & Ireland business hours

Nice to have

• Experience in CRM transformation programs
• Knowledge of data migration and legacy system decommissioning
• Exposure to AI / Copilot / digital enablement initiatives
• Experience in consumer goods, retail, or field operations environments

Czego wymagamy?

5 lat doświadczenia na podobnym stanowisku

Znajomości

• CRM
• Salesforce
• Analiza biznesowa
• IT Business Partnering
• Azure
• Enterprise Architecture
• Zarządzanie interesariuszami
• Vendor Management
• Security
• Compliance

Mile widziane

• AI

Języki

• Angielski

Jakie warunki i benefity otrzymasz?

• 26.9k-30.2k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: W całości

Kim jesteśmy? In the vibrant sphere of international consulting, Cyclad distinguishes itself with deep specialization in the IT/ICT sectors. Our commitment to excellence propels us to deliver a broad array of outsourcing services, spanning HR and IT domains.

Catering to diverse industries such as Banking, Aviation, Travel, Cybersecurity, and BPO, Cyclad's offerings are as varied as the clients we serve. This diversity not only demonstrates our versatility but also our capability to tailor solutions to the unique challenges and opportunities within each sector.

Central to Cyclad’s philosophy is a commitment to delivering services of unmatched quality while nurturing enduring relationships with our clients and our team. We believe that the foundation of our success lies in a blend of innovative technologies and the profound value we place on human connections and dedication.