OTC Associate with Swedish

As a global leader in facilities services, we connect people and places to make the world work better. Whether directly or indirectly, you’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: Gdańsk

Language: English, Swedish

Main purpose of the position

In this role, you will be responsible for supporting the end-to-end OTC process, ensuring accurate invoicing, customer support, cash allocation, account reconciliation, and collection activities. You will act as a key point of contact for customers and internal stakeholders, supporting invoice-related inquiries, payment issues, and ongoing account maintenance while ensuring compliance with company policies and service level agreements.

What will you do

• Ensure accurate posting of cash transactions to appropriate customer accounts, with a focus on invoice-level reconciliation.
• Act as a primary point of contact for customers and internal stakeholders regarding invoices, payment, and account-related inquiries.
• Investigate and resolve billing discrepancies, payment issues, disputes, unapplied cash, and outstanding balances.
• Monitor and support collection activities, including cooperation with external collection agencies and follow-up on overdue accounts.
• Prepare and maintain financial reports, account statements, supporting documentation, and customer communication materials.
• Handle requests by email and phone.
• Ensure compliance with internal controls, company policies, service level agreements, and continuous process improvement initiatives.

Professional skills you possess

• Bachelor’s degree or student of economics, finance, accounting, or related field (preferred).
• Experience in Order-to-Cash processes including billing, cash application, customer service, collections, or Accounts Receivable.
• Proficient in Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Fluent in English and Swedish, both written and spoken.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with excellent communication skills.

Personal skills you excel

• Be a team player, with a problem-solving attitude, and high interpersonal skills.
• Ability to work in a dynamic international work environment.
• Proactive attitude and continuous improvement mindset.

What do we offer

• Opportunity for professional development in the finance department
• The real opportunity for advancement
• Scandinavian work culture and positive working atmosphere
• Impact on the development of the office and the growing team
• Work-life-balance, numerous events and initiatives for employees
• Benefits: health care package, multisport, insurance, Christmas bonus, My Benefit points
• Hybrid work and location in the center of Gdańsk

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture - empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore, please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves