Order to Cash Team Leader with German and English

DEKRA Praca is a company owned by DEKRA AG, a leader in human resources services in Europe. Our operations focus on Poland, mediating employee recruitment and offering a wide range of services in the areas of human resources consulting, permanent recruitment, and temporary employment.

DEKRA Praca is a registered Employment Agency. Certificate No. 8194

For our client, an international company creating a new business services center in Wroclaw, we are currently looking for a:

responsible for coordinating and supporting day-to-day Order-to-Cash (O2C) operations in the EMEA region Location: new GBS Centre in Wroclaw, Poland

Job description

You will lead teams of O2C specialists, providing hands-on operational guidance and working closely with internal and external stakeholders.

Initially, the team's primary focus will be on Accounts Receivable (AR), with responsibilities expanding to include invoice services over time. The ideal candidate has a strong background in hands-on O2C accounting operations, ideally having progressed from an operational accounting or specialist role into a senior position and then into team leadership.

During the initial set-up and development of the GBS finance team, you will directly coordinate and support O2C specialists, taking an active role in daily operations, knowledge transfer from local entities to Wrocław, and the onboarding and training of new O2C accountants. As the teams grow, the structure and responsibilities will evolve accordingly.

Responsibilities

• Lead the daily operations of the Order to Cash (O2C) team supporting the EMEA region.
• Participate in process transitions, migrations, and stabilization activities, ensuring knowledge transfer and operational readiness.
• Coordinate daily workloads, prioritize tasks, allocate responsibilities, and ensure appropriate backup coverage and knowledge sharing within the team.
• Provide hands-on operational support and guidance to team members, helping resolve complex O2C accounting and process-related issues.
• Monitor team performance against established KPIs and SLAs, identify deviations, and implement corrective actions.
• Oversee key O2C activities, including incoming payment processing, account reconciliations, follow-up on outstanding and aged items, and month-end and year-end closing activities.
• Review and follow up complex or escalated transactions, support the resolution of discrepancies.
• Ensure that O2C activities comply with internal accounting policies, the Group Manual, IFRS, and applicable local regulations.
• improve process efficiency, accuracy, and service quality.
• Prepare and analyse operational performance reports, identify recurring issues, and propose improvement actions.
• Maintain and update Standard Operating Procedures (SOPs) and other process documentation to ensure consistent and accurate execution of activities.
• Support service reviews, internal customer meetings, and escalations, maintaining effective communication with relevant stakeholders.

Requirements

• 5+ years of experience in Finance and Accounting operations, preferably within a shared services centre (SSC), Global Business Services (GBS), or BPO environment.
• Strong practical knowledge of Order to Cash processes, including incoming payments, account reconciliations, outstanding item management, and month-end and year-end closing, gained through direct involvement in O2C accounting operations from junior to senior level.
• A solid understanding of core O2C activities.
• SAP, SAP 4/HANA knowledge.
• Previous experience in a Senior O2C Accountant, O2C Specialist, or similar operational role, with subsequent experience in coordinating or leading a team.
• Experience monitoring operational KPIs and SLAs, analysing performance, and identifying opportunities for process improvement.
• Previous team leadership or coordination experience, including workload planning, coaching, knowledge sharing, and supporting team members' development.
• Fluent in English and German.
• Strong analytical, organizational, and problem-solving skills.
• Effective communication skills and the ability to collaborate with internal stakeholders across different functions and regions.

Nice to have

• A degree in Finance, Accounting, or a related field would be an asset.
• Experience with process transitions, migrations, or automation initiatives is an asset.
• Knowledge of R2R processes and/or proficiency in French or another additional language will be considered an asset.

What we offer

• Competitive salary.
• Work in an international environment.
• Possibility to build your own Team from scratch.
• Working at a completely new GBS Centre in Wroclaw, Poland.
• Working Mode: Office (initial model), Hybrid (long-term solution).
• Employment Type: Permanent Contract.
• Full Time: 40 hours (task-based system).