Account Receivable Process Coordinator

Work model: Hybrid (10 days per months at the office) in Poland

About the Role We are looking for an Account Receivable Process Coordinator to support the day-to-day operations of the Collections team. This role is a great opportunity for an experienced Collections or Accounts Receivable professional who enjoys taking ownership, supporting colleagues, and ensuring processes run smoothly. You will work closely with the Team Leader, acting as a first point of contact for operational questions and escalations, while helping the team achieve its goals and maintain high-quality standards.

Key Responsibilities

• Support daily coordination of Collections activities and priorities.
• Monitor team performance and highlight areas requiring attention.
• Follow up on performance gaps and support team members in improving results.
• Act as the first point of contact for operational issues and escalations.
• Ensure collection processes and procedures are followed consistently.
• Assist in preparing reports, team statistics, and performance updates.
• Support onboarding and knowledge sharing within the team.
• Handle complex collection cases and provide process guidance.
• Cooperate with the Team Leader on process improvements and operational initiatives.

Requirements

• Min. 2+ years of experience in Collections, Accounts Receivable, or Order‑to‑Cash operations.
• BSc. Degree is a must.
• Strong understanding of collection processes, quality controls, and KPIs.
• Experience working with cross‑functional stakeholders (Quality, AR, AE, Clients).
• Performance and data analysis skills.
• Effective communication and escalation handling.
• Coaching and feedback delivery.
• Problem‑solving and continuous improvement mindset.
• Ability to manage multiple priorities in a fast‑paced environment.

What we offer

• Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.
• Open-minded and multinational environment.
• Opportunity to be part of a global organization focused on development.
• Professional development and a clear career path.
• Training & development opportunities.

Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for this position.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email us with your request and contact information.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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