Onsite IT Support Specialist

About the company

Tenarai design and implement the modern architecture and AI solutions that help businesses turn industry disruption into market leadership and competitive advantage.

We are seeking a proactive and service-oriented Onsite IT Support Specialist to join our team in Kraków. In this role, you will be the primary technical point of contact for local employees, responsible for delivering end-to-end hardware and software support, managing local IT assets, and maintaining system integrity. You will combine hands-on troubleshooting with process ownership, working closely with global IT teams and local leadership to maintain a seamless, secure computing environment.

Responsibilities

• Maintaining the integrity of all computer workstations and associated software within the organization
• Placing orders and managing laptops' distribution
• Providing regular inventory of the IT equipment
• Handling onboarding/off-boarding processes from IT perspective and stewardship of the process
• Monitoring and ensuring that security software is installed, and policies are followed
• Act as the main point of contact for employees who are experiencing hardware & software issues including troubleshooting and identifying root cause of the problem
• Taking ownership of solving problems completely and giving comprehensive updates to local leaders
• Managing and monitoring incidents, cooperating with the Tenarai Service Desk
• Supporting services and technologies, including basic troubleshooting of PC connectivity issues, exchange, wireless equipment and telephone system (Must be willing and able to provide hands on technical support when required)
• Effective communication with employees and business partners. If needed escalating to appropriate groups to resolve problems
• Maintaining and updating technical documentation
• Cooperating with the internal team and external companies
• Driving Continuous Improvement initiatives
• Participating and assisting with global IT initiatives (where required)

Requirements

• 3+ years of professional experience in an onsite IT support, desktop engineering, or technical service desk role within a corporae environment.
• Demonstrated proficiency in configuring, diagnosing, and repairing both Windows (10/11) and macOS environments.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and LAN/WiFi troubleshooting, alongside practical experience with Microsoft Active Directory (user/group management, domain joins).
• Professional fluency in English (verbal and written), with the ability to convey technical concepts clearly to both technical peers and non-technical stakeholders.
• Strong analytical problem-solving abilities, high attention to operational quality, and excellent time management to prioritize competing tasks independenty.
• Administration and troubleshooting experience within Google Workspace
• Experience collaborating with enterprise ticketing systems

Benefits

General benefits

• Attractively located office with collaboration spaces
• Onsite parking space for employees
• Referral program with financial bonus
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in the company operating globally
• Access to internal Learning Platform with multiple trainings oriented for professional growth

Lifestyle benefits

• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Opportunities to be engaged in internal and external initiatives/ events
• Working environment promoting diversity and inclusion

Health benefits

• Private medical care - Platinum Package
• Life Insurance