Junior Onboarding Project Manager (remote in Poland)

This is a remote position.

We are looking for a Junior Onboarding Project Manager to join our Onboarding Team.

The role

In this role, you will play a key part in successfully bringing our new clients live. You will work closely with international customers and collaborate with colleagues who are experts in project management and travel-tech. You will also gain constant exposure to our innovative solutions. This will give you a unique opportunity to strengthen your organizational skills, build expertise in client onboarding, and grow within a dynamic and supportive environment.

What you'll actually do

• Serve as the primary point of contact for clients throughout the onboarding process, ensuring a seamless and positive experience.
• Manage all onboarding tasks to a high standard for assigned projects, from assignment to go-live.
• Work closely with the Pre-Sales Manager to raise development requests, manage future feature ideas in the Ideas Bank, and coordinate new connection requests.
• Take ownership of projects, ensuring they are delivered on time, and provide accurate, timely reporting on progress.
• Collaborate with team members to support the achievement of company goals.

What we're looking for

• Solution driven - a strong focus on finding solutions for the client, optimising processes, and proactively addressing challenges to ensure their success.
• Project management - ability to manage multiple projects simultaneously and multitask effectively.
• Hospitality knowledge - solid understanding of the hotel and hospitality industry, with experience of how hotels work (either directly from a hotel or a software company operating in the hotel sector).
• SaaS experience - familiarity with SaaS onboarding processes and the software development lifecycle.
• Technical aptitude - understanding of connectivity and integration in hotel technology.
• Communication skills - excellent organizational and communication skills, with proficiency in Polish and English required.
• Client focus - an international perspective with experience in working directly with clients.
• Flexibility - willingness to undertake occasional travel for client visits (this is a remote role).

What comes with the job

• Form of employment: Employment contract. Salary ranges from 5600 to 7600 PLN gross per month.
• 100% remote - fully flexible, work from anywhere in Poland
• English classes - and a dedicated team development fund
• Medical and life insurance - co-financed, plus access to sports facilities
• 24 / 26 days off
• Company perks - retreats and events, wedding and baby packs, and an employee referral program
• Flat hierarchy - open communication, no bureaucracy
• Recruitment process
• Intro call with the Recruiter (up to 45 minutes)
• Role and Team fit interview with Hiring Manager and Team Leader (up to 45 minutes)
• Home Assignment
• Interview Onboarding Manager (up to 30 minutes)