Junior Customer Service Representative with Dutch
Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Visit us at www.accenture.com.
About the role
You will work in a customer service team, helping customers solve their issues and making sure they have a positive experience. This is an entry-level role, so you will learn on the job and build valuable skills in communication, systems, and teamwork.
What you will do
- Support customers via phone and email, helping with service and repair requests
- Provide friendly and professional assistance, making sure customers feel heard and supported
- Make sure all requests are handled according to quality standards and company processes
- Keep high customer satisfaction by meeting service targets (SLA)
- Handle incoming customer inquiries and resolve issues step by step
- Check and validate service agreements and requests
- Manage orders and returns using SAP system (training provided)
- Work closely with internal teams and external vendors to support repair processes
- Track progress and ensure updates are communicated to customers
What's in for you
- A flexible working model (combination of remote work, office, or client site)
- Opportunities to learn and grow, especially if you are starting your career
- A collaborative environment where you can build relationships and develop skillS
Qualification
Here’s what you’ll need
- Excellent verbal and written communication skills in English and Dutch (C1)
- Availability to work in a hybrid mode in Warsaw office
- Strong commitment to delivering high-quality customer support
- Ability to remain focused in a dynamic environment and respond effectively to evolving inquiries
- Strong grammar, writing, and typing accuracy
- Ability to prioritize tasks and work independently with minimal supervision
- Sound judgment and problem-solving skills, both independently and in collaboration with peers
- Adaptability and willingness to learn quickly in response to changing client needs and product updates
What we offer
- Flexible 50/50 hybrid work model with the office located at Przyokopowa 26, Warsaw
- Full-time employment contract
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
- Employee Assistance Program - legal, financial, and psychological consultations
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
- Paid employee referral program
- Private medical care (Luxmed or Medicover), life insurance
- Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card)
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
- Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
What we believe
- Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
- All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
- Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
