ITSM Analyst for ITSM Migration Project

emagine is seeking an experienced ITSM Analyst to assist with a migration from ServiceNow to BMC Helix. The successful candidate will establish a structured understanding of the existing ServiceNow landscape and translate this into requirements and design input for the new solution.

The role requires a hands-on approach that combines ITSM process knowledge, ServiceNow expertise, and strong analytical and project coordination skills.

Main Responsibilities

The consultant will be responsible for

• Conducting as-is capability assessments of ServiceNow.
• Performing a gap analysis and mapping existing processes.
• Facilitating workshops with multiple stakeholders.
• Contributing to technical requirements.
• Creating decision-making materials.
• Reporting to upper-level management on progress.

Key Requirements

• Strong analytical skills for capability mapping and gap analysis.
• Proven ability to drive and secure project progress.
• Sound understanding of ITSM capabilities and processes.
• Experience facilitating stakeholder workshops.
• Ability to create detailed reporting for management.

Nice to Have

• Knowledge of ServiceNow.
• Familiarity with BMC Helix.
• Knowledge of JIRA.
• Experience with CMDB structure and setup.

Other Details Start date: As soon as possible

End date: March 31, 2027

Location: Copenhagen

Workload: Full-time and 3 days onsite and 2 days remote