IT Support - L1 Helpdesk

Our client’s Service Desk team is strengthening its first-level user support. You will be the first point of contact for employees regarding their IT needs, with a genuine focus on service excellence.

Main Responsibilities

• Welcome and assist users (L1 support only): take charge, diagnose, resolve or escalate issues
• Prepare equipment: laptops, mobile phones
• Equip and configure meeting and conference rooms
• Manage accounts and rights in Active Directory: create user accounts, including privileged ones, and assign rights on shared folders
• Track requests in ServiceNow
• Propose tangible improvements to service processes

Key Requirements

• Initial experience in IT support / helpdesk N1 (a minimum of IT background is required)
• Knowledge of Active Directory
• Experience with ServiceNow (ticketing) and SCCM
• Excellent communication skills, with a service-oriented mindset
• Positive, reliable, and attentive mindset
• Proactive in proposing process improvements
• Languages: English is mandatory, French is a plus