IT Service Owner

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Your career opportunity

Counterparty Credit Risk (CCR) is a business-critical function within HSBC. The CCR IT team delivers the technology that calculates counterparty credit risk exposure for thousands of clients globally every day.

The IT Service Owner is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

It is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development.

What you’ll do

• Be accountable for maintaining effective control of the end-to-end application and service (which includes Dev; UAT; Production and Contingency).
• Successful operation and continuous improvement of services.
• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes.
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades) and regularly communicating the benefits and performance of the services to the Business.
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions.
• Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Infrastructure Leads; vendor; SSP Leads and CCO Tech colleagues, and within Group such as Cyber Security.
• Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester.
• Regular review of inventory tools to maintain service and application information.

What you need to have to succeed in this role

• At least 5 years’ experience working in either IT Service Management or Infrastructure/ Software support or Project Management area.
• Very good knowledge of ITIL methodologies mostly in SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.
• Ability to build and maintain strong relationship with stakeholders and colleagues from other teams.
• Can-Do attitude where no task is too small or big.
• Team player and adaptable to change.
• Good knowledge of IT technologies, their components and their operational environments.
• Good knowledge of Windows, Linux or Database such as Oracle.
• Strong communication skills in English is a must.

Nice to have

• ITIL v4, Project Management (PRINCE2/ PMP), Network or any IT related certificate.

What we offer

The pay range for this role is 18 000 PLN - 20 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test
• Telephone screen
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!

You'll achieve more when you join HSBC.