Head of Finance (AI-native B2B SaaS)

Location: Poland, remote

Salary: 30-35k PLN on B2B or 25 - 29k PLN gross on contract of employment (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.

Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

Lyro, one of our flagship AI products, is to customer service what Claude is to AI - a customer service platform that lets teams build, test, and deploy customer service agents anywhere.

A few facts about us

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.
• We currently rate at 4.7/5 in both Shopify and G2.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

By joining Tidio as Head of Finance, you’ll have the opportunity to shape how finance supports a fast-growing SaaS business - not just keep the numbers in order. You won’t be starting from scratch: our core finance processes are already in place, giving you the space to focus on business partnering, deeper analysis, and helping the company make better decisions. With no CFO in our structure, you’ll be a key finance partner to the business and C-level, turning financial insights into recommendations and helping shape decisions across the company.

You’ll join our six-person Finance & Operations team and directly manage a three-person team covering controlling and accounting, while working closely with the wider organization on budgeting, cash flow, business performance, and strategic initiatives. Reporting directly to our Chief of Staff, you’ll combine hands-on financial expertise with the ability to zoom out, understand the business, challenge assumptions, and advise on what we should do next.

As the Head of Finance, you will

• Act as a strategic finance partner to C-level and business leaders, bringing financial perspective to key decisions, challenging assumptions, and turning data into clear recommendations.
• Manage a three-person team covering controlling and accounting, ensuring high-quality financial operations and clear ownership across the function.
• Own budgeting and forecasting, working closely with teams across the organization to understand their plans, challenge assumptions, and ensure resources are allocated effectively.
• Develop financial reporting around key SaaS metrics and use it to help the business understand performance, identify inefficiencies, and make better decisions.
• Assess the profitability and financial impact of growth and development initiatives, providing recommendations on where and how to invest.
• Identify cost-saving opportunities and recommend and implement actions to improve cost efficiency, partnering with other teams to drive sustainable improvements.
• Own cash flow management and FX hedging, including cash flow forecasting, cash operations, and FX risk management.
• Partner with the Tax Manager on tax-related projects and decisions, contributing financial and business perspective and ensuring tax considerations are properly reflected in broader financial decisions.
• Maintain accounting structures across the group and optimize them when needed.
• Oversee the capitalization of intangible assets (WNIP) and ensure it is handled appropriately from an accounting perspective.

You are the perfect fit if you have

• At least 3 years of experience as a Head of Finance or in a similar senior finance role working in fast-scaling companies.
• Strong business partnering experience, with a track record of working closely with upper management across the organization and bringing financial perspective to business decisions.
• Strategic thinking and strong decision-making skills, with the ability to be a sparring partner to C-level and provide clear, well-reasoned recommendations.
• A hands-on mindset and a willingness to get into the details, while also being able to step back, see the bigger picture, and recommend practical solutions.
• Solid experience in budgeting, forecasting, and KPI management, with the ability to turn financial data into meaningful business insights.
• Strong analytical and financial modelling skills, including building and working with forecasting models.
• Very good knowledge of cash management and accounting.
• A good understanding of statutory tax requirements in Poland, with enough tax awareness to engage in meaningful discussions with the Tax Manager.
• Good knowledge of GAAP and IFRS.
• Fluent English for day-to-day business and finance communication.

Bonus points if you have

• Experience in the SaaS industry.
• Experience with payment processor reconciliations.
• Familiarity with US GAAP.

We would like to offer you

• Be part of a Polish-founded company operating globally at the forefront of AI-powered customer service - our ML team was among the first in the world to launch an AI agent (Lyro) for customer service.
• A unique opportunity to build on a strong finance foundation and help take the business to the next level - from keeping the numbers right to driving growth, while being a true strategic partner to C-level and investors.
• A high-impact role with real ownership, where your recommendations can shape major strategic decisions and have a lasting impact on the business.
• A flat internal structure, with plenty of space to make decisions, challenge the status quo, and turn your ideas into action.
• Work closely with C-level and business leaders who are driven by results, focused on creating real value, and passionate about building products that are meaningful to our customers and the market.

On top of that

• ESOP - the opportunity to become a shareholder in Tidio and benefit from the company’s long-term success.
• Unlimited paid time off, plus local bank holidays.
• Remote or hybrid work model from our Warsaw/Szczecin office.
• Sport & wellness benefit - no extra charge.
• Private medical care - no extra charge.
• Mental well-being program, including individual therapy sessions and resources for employees.
• Free access to one of the most popular e-book and audiobook services.
• Regular social events, including company-wide offsites and team events.
• Individual work tools - MacBook Pro, Dell monitor, JBL headphones, and the flexibility to tailor your setup to your needs.

What happens when you send your CV?

• Video call with a recruiter about the position and the team.
• Meeting the Hiring Manager
• Recruitment Task
• Final Interview
• Meeting the team
• Offer and fireworks

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.