End User Support Engineer

Zakres obowiązków

• Resolve second-line incidents involving devices, Microsoft 365, access, printing, telephony and site networks within agreed SLAs.
• Manage device deployment, configuration, patching and compliance using Intune and Autopilot.
• Coordinate device replacement across European sites.
• Manage accounts, licences, equipment and access throughout the joiner, mover and leaver process.
• Provide remote and on-site support for LAN, Wi-Fi, local servers, printers and telephony.
• Contribute to network upgrades and infrastructure decommissioning at closing sites.
• Maintain hardware and licence inventories, operational documentation and knowledge-base articles.
• Monitor site infrastructure and backups, identifying recurring issues and escalating them where required.
• Apply security standards covering endpoint protection, encryption and MFA, and participate in recovery tests.
• Work with the managed-services partner to transfer site infrastructure support to the internal team.

Wymagania

• At least 3 years of experience in IT support or end-user services within a multi-site organisation.
• Solid knowledge of Windows, Microsoft 365, Intune and Entra ID.
• Practical understanding of TCP/IP, Wi-Fi and VPN troubleshooting.
• Basic knowledge of Azure, virtualisation and backup solutions.
• A service-oriented approach, structured ticket management and good documentation skills.
• Fluent Polish and English.
• Willingness to travel to European sites.
• Microsoft MD-102, AZ-900 or ITIL Foundation certification would be an advantage.
• Experience in a manufacturing environment would be an additional asset.

Oferujemy

• Hybrid work in Kraków, with 3 days per week in the office.
• Hands-on work with Microsoft workplace and endpoint security technologies.
• Involvement in European infrastructure modernisation and the development of internal IT services.
• Collaboration with international IT teams and users across European sites.