Desktop IT Support Engineer

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

To learn how we can supercharge progress for you, visit hcltech.com.

Your responsibilities

• Good in Data Analysis & Reporting using MS Office and ITSM tools.
• Coordinate desktop changes to avoid deployment collisions on high priority incidents.
• Prepare requests for rollout.
• Participate in incident handling concerning desktop changes.
• Microsoft environment knowledge (desktop, o365).
• Have good technical understanding of the products building up a desktop service.
• Extensive troubleshooting skill over Application deployment, Patching & other security tools.
• Experience from the desktop environment.
• Understanding and experience of ITSM and ticketing process.

Our requirements

• Polish & English fluent are mandatory
• Onsite support experience necessary.
• Ability to carry out commissioning of new laptops and desktops across shopfloor wherein as needed.
• Ability to move around along with necessary tools and devices across shopfloor wherein as needed.
• Maintain the asset inventory at the facility and update on the desired tool.
• Disciplined, systematic problem solving skills required.
• Windows Operating systems (Win10, 11).
• Ability to troubleshoot on Application deployment failure over SCCM - Client side.
• Ability to troubleshoot on patching deployment failure over SCCM- Client side.
• Knowledge of Active Directory.
• ITSM ticketing tools such as Service now.
• Remote desktop connectivity applications like Team Viewer.
• MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet browsers (e.g. Edge, Chrome).
• VPN(Cisco) and remote dial-in users.
• Support for laptop, desktops, and printers all models.
• Preferred MCP/MSCE/MSCA/ SCCM.
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Benefit package

• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organizatio