Delivery Specialist

The Delivery Specialist acts as a strategic business partner, balancing client needs and company business goals with dedicated team care. They manage long-term client relationships and oversee the entire cooperation lifecycle from end to end. Beyond relationship management, they drive operational excellence through high process quality, disciplined reporting, and flawless data management.

Our expectations

• Minimum 2 years of professional experience working with business clients, preferably in post-sales support
• Higher education degree (preferred fields: Management, Economics, or related disciplines)
• English proficiency at a minimum B2 level, enabling smooth and fluent business communication
• Strong interpersonal and relationship-building skills
• Excellent verbal and written communication, with the ability to adapt messaging to different audiences
• Fast-paced performance under pressure with a flexible mindset
• Flexibility, adaptability, and a solution-oriented mindset
• High accuracy in data and document management

Nice to have skills

• IT industry orientation or education
• Experience working with CRM systems and reporting tools (e.g., Power BI)
• Very good knowledge of spreadsheets (Excel / Google Sheets)

Responsibilities

• Building relationships with business clients and managing their requests from end to end
• Serving as the primary point of contact (status meetings), resolving operational issues
• Coordinating the team lifecycle, including onboarding, allocations, rotations, and offboarding
• Cross-functional cooperation with Recruitment, Allocation, Sales, and Tech departments
• Monitoring SLAs, project budgets, and client/team satisfaction
• Data & report maintenance across CRM, Power BI, and internal systems
• Process optimization to improve daily operational workflows