Customer Support with Dutch | Inbound Helpline | Remote | Warsaw

Dutch-Speaking Customer Service Consultant

We are a multi-faceted Contact Center with 23 years of experience.

If you want your commitment to be appreciated both financially and through positive recognition, join us!

We are currently looking for Dutch-speaking Customer Service Consultants to join our inbound customer service team for one of the largest courier companies on the market — you will not be calling customers, customers will be calling you!

If you are looking for a flexible job from Monday to Friday, with the possibility of working weekends, where you can use your Dutch language skills, join us!

We offer

• employment under a mandate contract (umowa zlecenie) with an hourly rate of PLN 45–52 gross,
• working hours: Monday to Friday from 8:00 AM to 7:00 PM; Saturday- 8:00 AM to 6:00 PM;
• the opportunity to join group insurance;
• access to a sports card programme;
• professional onboarding training that will prepare you for the job, as well as daily support from a Supervisor and Project Manager;
• opportunities for career development within the company;
• all necessary tools required for the job;
• a friendly atmosphere in a close-knit team;
• long-term cooperation.

Our requirements

• MANDATORY REQUIREMENT – advanced spoken and written Dutch
• MANDATORY REQUIREMENT – good command of English, both spoken and written;
• previous experience in inbound or outbound customer service is an advantage;
• you enjoy talking to customers, can listen to their needs, and effectively solve their problems;
• independence and self-discipline are very important to us — we want to trust each other, share knowledge, and support one another;
• you are comfortable using a computer;
• punctuality;
• empathy and composure.

Your responsibilities will include

• handling inbound calls;
• providing customers with comprehensive information and resolving issues related to parcel locker deliveries and courier shipments;
• ensuring a positive experience with our Partner’s services;
• complying with the quality and performance standards established for the project;
• availability to work weekends and public holidays.

Location: Krucza 16/22, Warsaw City Centre / remote

We will be happy to tell you more during the recruitment interview!

If you dream of life like in a TV series, our own "The Office" is waiting for you!

PLEASE NOTE: Kindly read the clause BELOW carefully and include it in your CV.