Customer Service Specialist with Hebrew

We are currently looking for a Customer Service Specialist with Hebrew to join an international project supporting a global brand providing medical equipment and modern healthcare solutions.

In this role, you will represent the brand by combining empathy, product knowledge, and problem-solving skills.

Your responsibilities

• Providing the highest quality of customer service.
• Supporting customers with product-related matters, orders, and account inquiries.
• Guiding customers toward solutions in a clear, friendly, and engaging manner.
• Educating customers about product features, benefits, and available solutions.
• Taking ownership of customer cases and ensuring appropriate follow-up until they are resolved.

What are we looking for?

• Very good knowledge of Hebrew (C1) and English (B2)
• High emotional intelligence and the ability to build trust and relationships with customers.
• A confident and positive communication style, with strong influencing skills.
• The ability to explain product value and benefits in a clear and engaging way.
• Strong problem-solving skills and the ability to make sound decisions in dynamic situations.
• Attention to detail and ownership of customer cases.
• The ability to work with CRM systems and knowledge bases, or a willingness to learn.
• Curiosity and enthusiasm for learning about new products, technologies, and customer needs.

What will you gain by joining Foundever?

• Paid onboarding and comprehensive training to help you succeed in the role.
• A friendly and supportive international work environment.
• Opportunities for further development within our company.
• Multisport card.
• Access to internal learning platforms and training resources.

Ready to join Foundever?