Customer Service Specialist with German

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Responsibilities

• Daily contact with business clients in German (e-mail, chat and phone)
• Managing the end-to-end order processing cycle for business clients
• Handling returns and complaints in line with company procedures
• Resolving order-related issues and ensuring timely deliveries
• Working closely with internal departments
• Preparing reports and analyses related to order management
• Cooperating with the team to optimize order management processes

Requirements

• Very good command of German - min. B2/C1
• Communicative English - min. B2
• Experience in customer service and/ or order management
• Accuracy, analytical thinking, and strong organizational skills
• Willingness to learn and grow in an international work environment

Offer

• Full-time employment based on an employment contract
• Hybrid work model (modern office located in Mokotów, Warsaw)
• Standard office hours (Monday-Friday)
• On-site onboarding and training during the first 3 months
• Benefits: private medical care (Luxmed), Multisport card co-financing, access to a wide range of benefits via MyBenefit platform, attractive bonuses, lunch card
• Opportunity to gain experience in an international, professional, and supportive environment

This is a permanent position.