Customer Service Specialist with German | Finance area

We work: Hybrid (3 days from office per week) Contract of employment: Full-time Recruitment process: Online

About your future employer

Our client is a global organisation developing its Shared Services Centre in Poland. You’ll join an international Finance team supporting customers and business partners in the German-speaking market.

The role combines customer service with financial processes, particularly in the areas of Accounts Receivable, Collections and Order-to-Cash. You’ll work closely with customers as well as internal Finance, Accounting and Sales teams to resolve queries, clarify outstanding payments and ensure a smooth customer experience.

Customer Service Specialist with German - Finance

We’re looking for a Customer Service Specialist with fluent German and good English to join an international Finance team.

In this role, you’ll be the first point of contact for customers regarding finance-related queries. You’ll support customers with questions about invoices, payments, outstanding balances and account information, while working closely with the Accounts Receivable and Collections teams.

This is a great opportunity for someone who enjoys working with customers but would also like to develop their knowledge of Finance, Accounts Receivable, Collections and Order-to-Cash processes.

Responsibilities

• Provide professional customer service to German-speaking customers via email and phone.
• Handle customer enquiries related to invoices, payments, account balances and outstanding receivables.
• Respond to customer questions regarding payment status, due dates and financial documentation.
• Support the resolution of invoice and payment-related issues.
• Follow up with customers regarding outstanding payments when required.
• Cooperate with the Accounts Receivable and Collections teams to resolve customer queries and support timely payments.
• Investigate discrepancies between customer accounts, invoices and payments.
• Escalate more complex financial or customer issues to the appropriate internal teams.
• Maintain accurate customer and case information in relevant systems.
• Record customer interactions and follow up on open cases.
• Work closely with Sales, Finance, Accounting and other internal stakeholders.
• Support the team in maintaining high-quality customer service and efficient financial processes.
• Follow established procedures, policies and service standards.
• Participate in process improvement initiatives and projects within the SSC.
• Support other activities related to Customer Service and Finance as required.

Qualifications

• Previous experience in Customer Service, Accounts Receivable, Collections, Order-to-Cash or another Finance-related area.
• Experience in an international environment, preferably within an SSC/BPO organisation, would be an advantage.
• Fluent German - at least C1 level.
• Good command of English - at least B2 level.
• Strong customer service and communication skills.
• Ability to communicate clearly and professionally with customers, including when handling difficult or escalated situations.
• Good attention to detail and accuracy when working with financial information.
• Ability to analyse problems, identify discrepancies and find appropriate solutions.
• Good organisational skills and ability to manage multiple tasks and priorities.
• Proactive and solution-oriented approach.
• Ability to work independently as well as part of an international team.
• Good knowledge of MS Office, particularly Excel.
• Experience with ERP or CRM systems would be an advantage.

What you’ll gain

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• 3 additional days off for celebrate your birthday and voluntary work;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary;
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform;
• High-standard IT equipment;
• Annual parties and other social events.

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services - from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.