Customer Service Specialist with Dutch

Czym będziesz się zajmować?

We are looking for a Dutch-speaking Customer Service Specialist to provide professional support to customers and help ensure a smooth customer experience. The role requires strong communication skills, a customer-focused approach, and the ability to handle various inquiries in a fast-paced environment.

What you will do

• Handling customer inquiries via phone, email, and chat in Dutch and English
• Providing accurate information about products, services, and company policies
• Resolving customer issues and complaints in a timely and professional manner
• Investigating and following up on customer cases to ensure successful resolution
• Updating customer records and maintaining accurate documentation in internal systems
• Collaborating with internal teams to address more complex customer requests
• Identifying recurring customer issues and sharing feedback with relevant stakeholders
• Ensuring a high level of customer satisfaction and service quality

Kogo poszukujemy?

• Fluency in Dutch (C1) and good command of English (B2 or higher)
• Minimum 1 year of experience in Customer Service, Customer Support, or a similar client-facing role
• Strong communication and relationship-building skills
• Ability to multitask and prioritize workload effectively
• Problem-solving mindset with attention to detail
• Experience working with CRM systems and customer support tools
• Good working knowledge of MS Office, particularly Excel and Outlook
• Ability to work independently while remaining a collaborative team member
• Customer-oriented attitude and willingness to take ownership of customer cases

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku

Znajomości

• MS Office
• CRM

Mile widziane

• MS Outlook
• MS Excel

Języki

• Angielski
• Niderlandzki

Jakie warunki i benefity otrzymasz?

• 7k-10k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Stałe godziny pracy (100%)
• Praca zdalna: Hybrydowo

Kim jesteśmy? HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.