Customer Service Specialist - German & English

• Join an international organisation with a well-established presence
• Take ownership of diverse customer service activities

O naszym kliencie

Our client is a leading global manufacturer and distributor of industrial components, supporting customers across a wide range of industries through an extensive product portfolio and a highly efficient supply chain. The company combines engineering expertise, digital solutions, and a customer-focused approach to deliver high-quality products with fast lead times across Europe.

Opis stanowiska

• Prepare and manage quotations and customer orders, ensuring accurate and efficient processing
• Handle a variety of customer requests, including order amendments, cancellations, delivery-related issues, and updates to customer information
• Serve as the primary point of contact for customers via phone, email, and other digital communication channels
• Manage customer claims by investigating root causes, issuing credit and debit notes, and coordinating compensation deliveries when required
• Collaborate closely with internal stakeholders, including Sales, Logistics, Accounts Receivable, and IT, as well as external suppliers to support ongoing projects and business operations
• Provide support to other customer service teams as needed and contribute to maintaining a high standard of customer service

Profil kandydata

• 2-5 years of experience in customer service, customer care operations, or a similar customer-facing role
• Proficiency in Microsoft Office applications, with experience using ERP and CRM systems
• Strong communication skills with the ability to build effective relationships both internally and externally
• Fluent English and German (C1/C2 or native level)
• Additional Polish, French or Italian language skills at an intermediate/advanced level would be considered an advantage

Oferujemy

• Fully remote work model within Poland
• Company-provided work equipment
• Comprehensive onboarding programme, including a 3-day onboarding visit to the headquarters Frankfurt
• Access to training and development opportunities
• Participation in company events