Customer Service Representative - RIA Money Transfer

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About the role

As a Customer Care Representative, you will be the first point of contact for customers across the German, Spanish, Italian, or Portuguese-speaking markets, depending on your language skills.

Your role will focus on assisting customers, resolving inquiries, and delivering positive customer experience. Whether supporting transaction-related questions, account requests, or service-related issues, you will play a key role in building customer satisfaction and trust.

This is an excellent opportunity for customer-focused professionals who enjoy helping others, solving problems, and growing their skills in an international support environment.

Roles and responsibilities

• Provide professional and friendly support to customers via phone, email, chat, and other communication channels
• Respond to customer inquiries regarding transactions, products, services, accounts, and general requests in a timely manner
• Investigate and resolve customer issues, complaints, and service-related concerns while ensuring a positive customer experience
• Listen actively to customer needs, demonstrate empathy, and provide effective solutions tailored to each situation
• Accurately document customer interactions, requests, and resolutions in internal systems
• Follow company policies, procedures, and compliance requirements when handling customer cases
• Escalate complex issues to the appropriate teams while maintaining ownership of the customer experience
• Monitor open cases and proactively follow up to ensure successful and timely resolution
• Identify customer needs and recommend appropriate products, services, or self-service solutions when relevant
• Collaborate with internal departments to improve processes and continuously enhance customer satisfaction

Requirements

• Proficiency in German or Spanish or Italian or Portuguese (spoken and written) and English at a minimum B2 level
• At least 1 year of experience in Customer Care, Customer Service, Customer Support, Call Center, Contact Center, Hospitality, or other customer-facing roles
• A genuine passion for helping people and delivering outstanding customer experiences
• Strong communication and interpersonal skills with the ability to build rapport and trust with customers
• Empathetic, patient, and solution-oriented approach when handling customer inquiries and challenging situations
• Ability to stay organized, prioritize tasks, and work effectively in a fast-paced environment
• Confidence using MS Office, web browsers, email platforms, and customer support systems
• Strong attention to detail and commitment to maintaining accurate customer records
• Experience working with CRM, ticketing, or customer service platforms such as Zendesk, Salesforce, Freshdesk, or similar tools is a plus
• A proactive attitude, willingness to learn, and enthusiasm for developing a career in customer service and support

Benefits

• Hybrid work mode (3 times per week from office)
• LUXMED medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card on preferential terms
• Language course via eTutor
• Udemy e-learning platform
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.