Customer Service Manager

Customer Service Manager Warsaw | Hybrid Our client is an international, market-leading organisation that is currently expanding its operational capabilities in Poland. As part of its continued growth and the relocation of key customer-facing processes to Warsaw, we are seeking an experienced Customer Service Manager to lead and develop a high-performing customer operations team.

Your Responsibilities

• Lead, coach, and develop a team responsible for delivering best-in-class customer service across international markets.
• Drive operational excellence through effective performance management, KPI monitoring, and continuous improvement initiatives.
• Ensure high levels of customer satisfaction while maintaining service quality standards and operational targets.
• Identify opportunities to streamline processes, increase efficiency, and support automation and digitalisation projects.
• Collaborate closely with internal stakeholders to enhance service delivery and support business objectives.
• Manage onboarding, employee development, and succession planning activities within the team.
• Drive change management initiatives and promote a culture of innovation and continuous improvement.
• Ensure compliance with internal policies, quality standards, and health & safety requirements.

What We're Looking For

• Bachelor's degree in Business Administration, Supply Chain or a related field.
• Experience in a leadership role within the Order-to-Cash process.
• Strong understanding of customer-facing business processes and service management principles.
• Proven track record in leading teams, developing talent, and driving operational performance.
• Experience in process optimisation, transformation, or continuous improvement initiatives.
• Strong analytical skills with the ability to interpret performance metrics and drive data-based decisions.
• Knowledge of ERP systems (SAP preferred) and MS Office applications.
• Excellent communication and stakeholder management skills.
• Fluent English.

What Our Client Offers

• Opportunity to join a growing international organisation investing in and expanding its operations in Poland.
• A key leadership position with significant impact on team development and operational strategy.
• Exposure to international projects and collaboration with global stakeholders.
• Competitive salary and comprehensive benefits package.
• Hybrid working model based in Warsaw.
• Modern, dynamic, and collaborative working environment.

If you are interested in this opportunity, please apply with your updated CV.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

#li-dni

#1201744 - Iwona Saczawa