Customer Service Director

We are currently looking for an experienced Customer Service Director to join an international organisation and take responsibility for Customer Service and Order Management operations across several European markets.

This is a senior leadership role with a strong focus on people, customer experience, operational excellence and transformation. The successful candidate will lead and develop the Customer Service organisation while driving efficient, consistent and customer-focused Order-to-Cash processes across multiple countries.

Key responsibilities

• Lead, coach and develop Customer Service teams and Team Leaders
• Take ownership of Order Management and Order-to-Cash processes across several countries
• Ensure high service standards and continuously improve customer experience
• Drive process improvement, standardisation, automation and digitalisation
• Monitor operational performance and KPIs and turn insights into improvement initiatives
• Lead transformation and change initiatives within the Customer Service organisation
• Build a strong, engaged and high-performing team

We are looking for

• 5+ years of leadership experience within Customer Service, Order Management, Order-to-Cash or Supply Chain
• Strong knowledge of Order Management and Order-to-Cash processes
• Proven experience of leading teams in an international environment
• Experience in transformation, change management and continuous improvement
• Strong stakeholder management and communication skills
• Experience with ERP systems, preferably SAP
• Fluent English

Location: Warsaw This is a great opportunity for an experienced Customer Service leader who would like to take on a multi-country scope, develop a strong team and have a real impact on how Customer Service and Order Management processes are shaped and transformed.

Hays Poland sp. z o. o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

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#1202243 - Iwona Saczawa