Customer Operations Specialist with German

Your future company

Our client is a well-established international organization operating across multiple European markets. The company offers a collaborative and dynamic business environment, bringing together diverse teams to deliver high-quality services and support to customers worldwide. Employees benefit from international exposure, structured processes, and opportunities for professional growth.

We are currently looking for a Customer Service Specialist with German or French to join our client's international team. In this role, you will support customers, coordinate order-related activities, and collaborate closely with internal stakeholders in a fast-paced, multicultural environment.

Requirements

• Minimum 2 years of experience in customer service, sales support, order management, or sales administration roles,
• Very good command of English and German or French (written and spoken),
• Experience working with SAP, preferably within the SD module,
• Customer-oriented mindset and strong communication skills,
• Ability to work efficiently in a fast-paced, international environment,
• Strong organisational skills and ability to manage multiple priorities simultaneously,
• Experience with Salesforce will be considered an advantage,
• Bachelor’s or Master’s degree preferred.

Responsibilities

• Manage customer support activities throughout the entire Order-to-Cash process,
• Ensure timely and accurate processing of customer orders and monitor order fulfillment status,
• Act as the main point of contact for business customers, providing professional support via phone and email,
• Coordinate with internal teams including Sales, Finance, Logistics, and Transport to ensure smooth order execution,
• Handle customer complaints and proactively resolve issues impacting customer satisfaction,
• Maintain accurate documentation and ensure compliance with internal procedures and legal standards,
• Work with SAP (mainly SD module) and internal systems to support operational processes,
• Support continuous process improvement initiatives and maintain high service quality standards.

The offer

• Private medical care and life insurance,
• Multisport card co-financing,
• Hybrid work model (3+2),
• Remote work allowance and workation option (up to 3 weeks per year),
• Lunch card and commuting allowance,
• Employee Assistance Program (EAP),
• Training and development programs,
• Company Social Benefits Fund,
• International work environment within a global market leader.