Credit Operations Team Coordinator

Your future company

For our client, an international company with an office located near Poznań, we are looking for an experienced Credit Operations Team Coordinator to lead a team responsible for credit assessment and collection activities in the Polish market.

This role combines team leadership, credit risk expertise and process ownership. The successful candidate will ensure high operational standards while supporting the ongoing improvement, automation and digitalization of credit processes.

Requirements

• University degree in Finance, Economics, Business Administration or a related discipline.
• 4+ years of professional experience in credit underwriting, credit risk, collections or financial operations - experience gained in the banking or automotive industry is required.
• Experience in managing a team within credit, collections, risk or a related operational area.
• Strong understanding of credit assessment, portfolio risk and collection processes.
• Proven experience in improving procedures, building effective workflows or introducing operational changes.
• Confident decision-making skills and the ability to balance commercial objectives with risk considerations.
• Strong communication and stakeholder management capabilities.
• Fluent Polish and English at a minimum C1 level.

Responsibilities

• Manage, support and develop a team of professionals responsible for credit assessment and collection activities.
• Oversee the credit approval process and ensure that decisions are accurate, consistent and properly documented.
• Monitor collection performance and implement actions aimed at limiting overdue receivables and protecting portfolio quality.
• Review existing procedures and introduce improvements that strengthen compliance, efficiency and service quality.
• Ensure that credit and collection activities are conducted in line with internal policies and applicable regulatory requirements.
• Support the implementation of digital solutions, process automation and data-driven ways of working.
• Cooperate with internal stakeholders across finance, sales, risk, compliance and operations.
• Prepare and monitor operational indicators related to credit quality, workload and collection effectiveness.

The offer

• Stable employment based on an employment contract.
• Hybrid working model and flexible working hours.
• Company car.
• Comprehensive benefits package, including healthcare, insurance and wellbeing support.
• Access to professional training, language development and online learning resources.
• Opportunities to participate in international projects and cross-functional initiatives.
• Support for long-term professional development and internal career progression.
• A collaborative working environment with a strong focus on knowledge sharing and continuous improvement.