Credit Controller

Credit Controller m/f/x

Location: Warsaw

ECCO’s vision is to be the leading premium brand for shoes and leather goods. In parallel, the company continues to strengthen its Global Business Services (GBS) organization to support smooth, reliable and well-organized finance operations.

Since 2022, ECCO has been consolidating the majority of its transactional finance and accounting processes within its GBS structure. Today, Warsaw serves as a key hub delivering finance services in a global setup, bringing together experienced accountants and finance specialists who support ECCO entities around the world.

By joining ECCO GBS in Warsaw, you become part of a mature, international organization focused on continuous improvement, process excellence and the use of digital transformation tools to support the business in a fast-changing environment.

Role purpose

As a Credit Controller, you will be responsible for managing credit risk and ensuring timely collection of receivables in line with ECCO’s Credit Policy. You will play a key role in protecting the company’s financial health by monitoring customer creditworthiness, managing credit limits, supporting collections activities and collaborating with business stakeholders across Sales, Customer Service and Finance functions. You will also contribute to process improvements, automation initiatives and the ongoing development of credit management practices within ECCO

Responsibilities

• Perform customer credit assessments, periodic credit reviews and maintain credit limits in line with company policies.
• Monitor accounts receivable, execute collection and dunning activities, and manage escalations related to overdue accounts.
• Evaluate customer risk and apply appropriate risk mitigation measures, including guarantees, prepayments and other credit management tools.
• Handle customer disputes, refunds and credit-related inquiries while ensuring accurate documentation and audit readiness.
• Manual billing and credit notes processing for selected scenarios.
• Prepare aging reports and support bad debt reserve reviews and financial reporting activities.
• Collaborate with Sales, Customer Service, Master Data and Finance teams to resolve credit-related issues and improve customer account performance.
• Participate in continuous improvement initiatives and support SAP S/4HANA transformation activities.
• Act as a trusted partner for internal and external stakeholders on credit control matters

Requirements

• Bachelor’s degree in Finance, Accounting or a related field.
• Minimum 2 years of experience in Credit Control, Accounts Receivable or a similar finance role.
• Good understanding of credit management principles, risk assessment and collections processes.
• Experience working with SAP and advanced knowledge of Microsoft Excel.
• Strong analytical, communication and stakeholder management skills.
• Ability to manage priorities, solve problems effectively and work in a dynamic international environment.
• Fluent English, both written and spoken, additional language skills will be an advantage.
• Experience supporting non-European markets is preferred.
• Working hours: start time scheduled between 6:00 AM and 9:00 AM, depending on the assigned market.

Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on https://enter.ecco.com/

Create the footprints of tomorrow

Join us and you become part of a meaningful, developing and multicultural workplace with colleagues who are proud to create the footprints of tomorrow.

Our offices and facilities around the world have an informal culture and relaxed dress code - our shoe code is slightly stricter.

Are you curious, passionate and ready to make an impact? Then you’ll fit right in.