Collections Specialist with German

O projekcie For our client, a global leader in the manufacture of medical devices used in interventional specialties, we are looking for candidates for the position of Dispute Analyst with German.

The Dispute Analyst is responsible for managing the full dispute lifecycle, ensuring efficient identification, investigation, resolution, and closure of customer invoice disputes. The role plays a key part in reducing outstanding receivables, improving working capital performance, and supporting overall cash flow objectives.

The position requires effective collaboration with cross-functional teams, including Collections, Customer Care, Sales, Finance, Pricing, Logistics, and other business stakeholders, to conduct root cause analysis, coordinate corrective actions, and drive timely resolution of disputes. The Dispute Analyst contributes to process improvements by identifying recurring issues, enhancing operational efficiency, and ensuring compliance with established procedures and service level agreements.

• Employment based on an employment contract via Devire.
• Office located in Warsaw (Warsaw - Śródmieście).
• Hybrid work model - 2 days of remote work.
• Work in an international, innovative environment with highly innovative products.
• Diverse culture with an emphasis on personal development and continuous improvement.
• Private health insurance.
• Multisport card, lunch card.
• Internal events.

Zakres obowiązków

• Manage and resolve customer invoice disputes, ensuring timely investigation and closure of open cases.
• Review supporting documentation (invoices, credit notes, contracts, purchase orders, delivery confirmations) to identify dispute causes and solutions.
• Maintain accurate dispute records in relevant systems (e.g., SAP, GetPaid, ServiceNow).
• Collaborate with Collections and internal stakeholders to resolve disputed items and reduce overdue receivables.
• Monitor dispute portfolio, analyze root causes, and identify opportunities for process improvements.
• Recommend corrective actions to prevent recurring disputes and improve overall dispute management efficiency.

Wymagania

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2-5 years of experience in Accounts Receivable, Dispute Management, Collections, Order-to-Cash, or Finance Operations.
• Good understanding of invoice-to-cash processes and accounts receivable principles.
• Strong analytical mindset with the ability to investigate issues and identify effective solutions.
• Advanced Excel skills and confidence working with financial data.
• Excellent communication and stakeholder management skills.
• Fluency in English and German.
• Experience working with factoring companies is considered an advantage.
• Knowledge of SAP S/4HANA is a plus.
• Available immediately-a must-have.