Client Success & Growth Manager

• Position: Client Success & Growth Manager
• Location: Warsaw, Poland
• Working mode: Hybrid (4 days office / 1 day remote)

Our client operates in the international digital entertainment and technology industry, delivering innovative products and solutions to business partners across multiple markets. The company combines technology, creativity, and business expertise to develop engaging digital experiences and build long-term relationships with international partners.

We are currently looking for an experienced Client Success & Growth Manager to drive the growth of existing B2B accounts and maximize the commercial potential of the company’s products across international markets.

This role goes beyond traditional account management. You will combine strong industry knowledge, commercial awareness, and data analysis to identify growth opportunities, improve product visibility, and drive user engagement through promotional campaigns and tailored activation strategies. You will work closely with clients and internal Account Managers, providing strategic recommendations on product performance, promotional opportunities, and portfolio development.

Requirements

• At least 4 years of experience in iGaming, online casino, sportsbook, affiliate marketing, or gaming/platform providers
• Strong understanding of the online casino market and promotional mechanics used by operators
• Proven experience managing B2B relationships and developing existing accounts
• Ability to analyze commercial and gaming performance data, including GGR, bets, player activity, and campaign results
• Practical experience planning promotional campaigns and product activations
• Strong analytical skills and the ability to translate data into actionable business recommendations
• Excellent command of English, both written and spoken
• Confidence in delivering presentations and conducting business discussions with senior client stakeholders
• Proactive, independent, and results-driven approach
• Willingness to travel internationally and attend industry conferences and events
• Very good knowledge of MS Office, particularly Excel and PowerPoint

Nice to have

• Experience working for an online casino operator or aggregator
• Familiarity with CRM and campaign management tools, free spins, tournaments, and bonus systems
• Established iGaming industry contacts, particularly across Central and Eastern Europe
• Experience working with gaming product portfolios

Responsibilities

• Developing the business potential of existing B2B clients, including online casino operators, platforms, and aggregators
• Identifying opportunities to improve product performance, visibility, and commercial results
• Planning and implementing initiatives to increase product exposure and performance across client platforms
• Initiating and coordinating promotional campaigns and product activations
• Regularly discussing product performance, promotional activities, and portfolio positioning with clients
• Analyzing client and individual product performance to identify untapped growth opportunities
• Understanding promotional tools available to individual operators and recommending how to use them effectively
• Preparing and executing activation plans for key accounts
• Working closely with Account Managers, supporting them with promotional strategies, portfolio performance, and account development opportunities
• Sharing industry knowledge and providing commercial mentoring to the Account Management team
• Preparing business presentations, performance analyses, recommendations, and client reports
• Monitoring competitors, product trends, and promotional strategies across the iGaming market
• Providing clients with product expertise and recommendations regarding the company’s portfolio
• Representing the company at business meetings, international conferences, and industry events

Offer

• Competitive salary, up to 20 000 PLN/month B2B contract
• Hybrid working model (4 days in the office / 1 day remote)
• Private healthcare package
• Opportunity to work with international clients and business partners
• International business travel and participation in major iGaming industry events
• Direct impact on business performance and the growth of the company’s product portfolio
• Opportunity to work in a dynamic and rapidly evolving international environment